Sr Customer Service Representative

SUMMARY Under limited supervision, the Senior Customer Service Representative responds to customer inquiries and places customer orders to ensure expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services, develops and broadens relationships with customers to fully understand their needs and provides guidance and advice to less experienced Customer Service Representatives. RESPONSIBILITIES Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales). Influence Motion Industries' gross profit through negotiating sale price and purchase price within parameters. Adjust non-contract customer pricing to meet demands while maximizing profit. Build customer relationships to drive repeat business and process improvements. Order items to maintain appropriate inventory levels, expedite backorders, pull inventory, and prepare orders for shipment. Source products in branch inventory, distribution center inventory, or supplier inventory. Determine the most cost-effective shipping method for customer orders. Handle customer returns and may be assigned to one customer. Provide coaching, guidance, and direction to less experienced Customer Service Representatives. Assist with locating items and resolving problems for less experienced representatives. May be responsible for quality and/or safety in the branch. Perform other duties as assigned. Respond to complex customer inquiries regarding products, provide quotes, and handle order entry. EDUCATION & EXPERIENCE Typically requires a high school diploma or GED. Five (5) or more years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES Excellent communication skills including written, verbal, and listening. Ability to multi-task and strong time management skills. Excellent computer skills. Excellent negotiation skills. Strong product knowledge. Reliability, organization, and attention to detail. BENEFITS Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay. EEO STATEMENT GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. #J-18808-Ljbffr