VP - Credit Portfolio Manager | Residential Real Estate Servicing Risk Collections (Hybrid)

VP - Credit Portfolio Manager | Residential Real Estate Servicing Risk Collections (Hybrid)

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Citi holds one of the largest US bank-owned residential real estate portfolios, comprising more than $100 billion in receivables. The VP, Residential Real Estate Risk Collections is a senior risk professional responsible for the strategic direction, governance, and performance oversight of early-stage collections and post charge-off recovery across Citi's owned mortgage and home equity portfolio. This role sits at the intersection of quantitative strategy development and hands-on stakeholder engagement serving as a key risk partner to sub-servicers, operations, finance, and control functions across US Retail Real Estate.

Responsibilities

• Serve as the primary risk point of contact for third-party sub-servicer collections governance, including strategy alignment, ongoing performance challenge, and escalation of material deficiencies to senior risk leadership.
• Continuously monitor collections strategy performance and sub-servicer operational adherence, identifying deviations, emerging trends, and risk concentrations requiring escalation or strategic adjustment.
• Lead the design, development, and optimization of early- and late-stage collections and recovery strategies, incorporating segmentation, treatment prioritization, and contact channel allocation across the owned residential real estate portfolio.
• Apply statistical methodologies and analytical tools including SAS, SQL, R, and Python to build and refine data-driven segmentation models that inform collections contact and treatment strategies.
• Design and execute champion/challenger tests; perform hypothesis testing to evaluate the performance impact of new or modified collections strategies.
• Develop, track, and report on key initiatives, performance results, and emerging portfolio trends; ensure timely and well-structured escalation and communication to senior leadership.
• Lead collections-related projects and cross-functional initiatives from inception through implementation, coordinating across mortgage servicing, finance, controls, and legal and compliance partners.
• Drive early-stage default collections policy development and refresh cycles, including gap identification and governance approval coordination in partnership with the Policy and Independent Risk Management teams.
• Manage the audit and control environment for the collections risk function, including end-user computing governance, audit self-assessments, and engagement with internal and external auditors.
• Build and maintain cross-functional partnerships across mortgage servicing, finance, controls, and legal and compliance to support execution of portfolio objectives aligned with Citi's risk appetite framework.
• Design and implement collections strategies consistent with the applicable regulatory environment, including relevant consumer protection and debt collection frameworks; partner with compliance and legal teams on regulatory interpretation questions as they arise.

Qualifications

• 610 years of experience in mortgage or consumer credit risk management, with demonstrated responsibility spanning both quantitative strategy development and risk oversight or governance functions.
• Experience in the residential real estate servicing industry, with working knowledge of mortgage and home equity collections operations and loss mitigation frameworks.
• Proficiency in SAS including macro programming as the primary analytical platform; working knowledge of SQL, Python, or R. Experience with SQL in a UNIX environment.
• Direct experience managing or overseeing third-party mortgage sub-servicers or collections vendors, including ongoing performance monitoring, strategy adherence assessment, and escalation protocols a plus.
• Demonstrated ability to exercise independent risk judgment in ambiguous or time-sensitive situations and translate complex analytical findings into clear, actionable recommendations for senior leadership and non-technical stakeholders.
• Proven project management skills with the ability to lead cross-functional initiatives, manage competing priorities, and drive results with urgency and accountability.
• Strong written and verbal communication skills, with experience preparing executive-level reporting and presenting to senior risk, business, and control stakeholders.
• Working knowledge of the regulatory environment governing US mortgage servicing and consumer debt collection, sufficient to design strategies that operate within applicable frameworks and identify issues requiring escalation to legal and compliance partners.
• Experience supporting internal audit engagements or regulatory examination processes, including documentation preparation and management response development.

Education

• Bachelor's degree required; major in a quantitative discipline such as Statistics, Mathematics, Economics, or Engineering preferred.
• Master's degree or relevant professional certification (e.g., FRM, CFA) is preferred.