Nurse Practitioner or Physician Assistant

Urgent Care & Inbox Management

Position Summary

Provides patient-centered acute care services while also supporting organizational inbox management and clinician cross-coverage operations within a team-based Federally Qualified Health Center model.

This hybrid role is designed to improve same-day patient access, reduce clinician inbox burden, support continuity of care during provider absences, and improve operational efficiency and provider well-being.

The position includes:

• Approximately 20 hours/week of direct Urgent Care clinical coverage
• Approximately 20 hours/week of inbox management and provider PTO cross-coverage responsibilities

Inbox management responsibilities may be performed remotely with supervisor approval and in accordance with organizational policies.

This role supports organizational goals related to access, clinician retention, operational resiliency, and patient-centered care.

Essential Functions
1. Urgent Care Clinical Responsibilities

a. Evaluate and manage acute illnesses and injuries across the lifespan within the scope of practice
b. Perform focused histories and physical examinations
c. Order, interpret, and follow up on diagnostic testing
d. Prescribe medications and treatments in accordance with Massachusetts regulations and organizational policy
e. Perform procedures within the scope of practice, including but not limited to:

• Suturing
• Splinting
• Incision and drainage
• Wound care

f. Triage and manage higher-acuity patients appropriately
g. Collaborate with physicians, nurses, medical assistants, and ancillary staff to ensure efficient patient flow

2. Inbox Management Responsibilities

a. Provide inbox coverage for clinicians on PTO, leave, or during periods of operational need
b. Manage and respond to patient portal messages within organizational expectations
c. Review and address medication refill requests
d. Review and communicate laboratory and diagnostic results
e. Assist with administrative message management and patient communication
f. Escalate clinically complex or high-risk issues appropriately
g. Support continuity and timely responsiveness within the electronic health record (EHR)

3. Documentation & Compliance

a. Complete accurate and timely EHR documentation
b. Close encounters and inbox tasks within organizational timeframes
c. Maintain compliance with organizational, state, and federal regulations
d. Participate in quality and operational workflows as assigned

4. Team-Based Care

a. Collaborate with multidisciplinary teams, including physicians, nurses, behavioral health clinicians, and other care coordination staff
b. Promote a collaborative, respectful, and patient-centered environment
c. Participate in team huddles, workflow discussions, and quality improvement initiatives

Required Knowledge and Skills
Core Competencies

1. Strong clinical judgment and ability to manage acute care presentations
2. Ability to work efficiently in a high-volume clinical environment
3. Strong organizational and inbox management skills
4. Comfort utilizing electronic health record systems and telehealth platforms
5. Ability to prioritize tasks and manage competing demands
6. Commitment to underserved and diverse patient populations

Work Environment and Expectations

1. Hybrid clinical and operational support role
2. Approximately 20 hours/week in Urgent Care
3. Approximately 20 hours/week in inbox management responsibilities
4. Inbox management work may be performed remotely with supervisor approval
5. May include weekend urgent care coverage, depending on operational needs

Education

• Graduate of an accredited Nurse Practitioner or PA program

Licensure & Certification

• Current Massachusetts NP or PA license (or eligibility)
• DEA registration when applicable
• National certification appropriate to specialty

Experience

Preferred:

• Urgent Care, Emergency Medicine, Family Medicine, or Primary Care experience

• Experience utilizing electronic health records and inbox management workflows

Required Certification

• BLS certification required

Preferred Certification

• ACLS preferred