Help Desk Security Admin

Job Description

Job Description

Are you seeking a rewarding and fulfilling career in the Mental Health and Addictions field?

Apply to be a Help Desk Security Admin today!

What will your day look like?

At Horizon, you’ll enjoy a supportive, team-based work environment. Have a question? There’s always someone there to help! We offer a seamless onboarding experience that’ll ensure your success in your new role.

As a Help Desk Security Admin at Horizon, you will…

• Monitor and analyze security tools, events, and data across the organization’s infrastructure.
• Review network traffic, security logs, and user activity to ensure compliance with regulatory standards and internal security policies.
• Maintain and operate the Security Information and Event Management (SIEM) system, alerts and notifications.
• Conduct vulnerability assessments and penetration testing on software, hardware, and networks.
• Investigate and respond to security incidents, perform root cause analysis, and implement remediation measures.
• Test systems for compliance with established security policies and procedures.
• Participate in Help Desk operations and serve as an escalation point for IT service requests.
• Serve as the initial contact for security alerts and issues through the IT Service Request (Help Desk) portal, SIEM and alerting solutions.
• Provide on-site technical support across all organizational locations.
• Participate in 24x7 IT support rotations and monthly off-hours maintenance activities.
• Administer user accounts in Active Directory and clinical applications based on defined procedures, including permission adjustments and account lifecycle management.
• Assist in developing and delivering security awareness training for employees.
• Recommend improvements to enhance the organization’s overall security posture.
• Ensure confidentiality and integrity of sensitive employee and patient information.
• Manage IT projects, ensuring alignment with security standards, timelines, and budgets.
• Serve as a resource for IT projects assigned by senior IT management.
• Create and maintain documentation, including user training materials, processes, and procedures.
• Communicate timely updates to users regarding IT service requests and system maintenance.
• Participate in disaster recovery operations and ensure readiness of recovery systems and protocols.

Why choose Horizon to build your career?

At Horizon, we don’t just offer a workplace—we offer a community where you can thrive while making a meaningful impact in the lives of others. Recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces, we take pride in fostering a culture where motivated teammates collaborate to make a difference, every day. Join us and experience the satisfaction of doing work that matters alongside people who share your passion!

What we offer that you’ll love…

• Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
• Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
• Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
• Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
• Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
• Paid time off and paid holidays!
• Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.

What makes you a great candidate?

We can’t wait to learn more about you! Here are a few specific details of what you’ll need for the job:

• Bachelor’s degree in CIS, MIS, IT or related degree required
• You must have one of the following: Relevant Certification(s) OR One Year of relevant work experience
• Ability to work independently
• Ability to work independently, multi-task, and ability to work within a team.
• Exceptional customer services skills
• Has a valid Driver’s license and access to a vehicle.
• Flexibility to travel to different Horizon locations

Location:

This position is located at 55 Dodge Rd, Getzville NY 14068

Hours:

Monday-Friday, 7:00am-3:30pm (flexible) during training period. After the training period is over, the schedule can move to a 4-day work week, 7:00am-5:30pm. Adjustable with Managers Decision.

Compensation:

Horizon is consistently evaluating our compensation and benefit packages to ensure we remain competitive. This position starts at an hourly rate of $20.00 - $23.28. Compensation adjustments are evaluated annually. 

Physical demands associated with this position include:  

• Sitting for extended periods, alternating between standing and sitting.
• Mobility required with repetitive wrist, hand, and finger movements.
• Handling light duties, occasionally lifting objects up to 20 pounds.
• Local travel between worksites.

Horizon DEIB Statement:

Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values. We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.

Disclaimers:

Horizon endorses public health measures including vaccinations. We encourage all applicants to be mindful of the fact that Horizon is a healthcare agency proving in person services throughout our community.

This information is intended to provide a general overview of the position; it is not a full job description.