Loan Operations Specialist/Post Approval

General Summary:
Assist lenders and loan associates by performing a variety of duties to ensure accurate loan documents in a timely manner. Other responsibilities include special projects as assigned by management to develop procedures and processes including implementation, if required.

Loan Operations Specialist performs most complex duties, assists with special projects as assigned by Manager, assists Management in procedure writing and determining department processes to minimize risk and maximize efficiency for the Bank.

Essential Duties and Responsibilities will include any of the following:


Primary:

1. Loan Documentation - LaserPro & Wolters Kluwer
   1. Review completed loan documents for compliance and documentation accuracy via multiple loan origination systems.
   2. Comprehension of various loan documents.
2. Loan Booking
   1. Book/process all Consumer and Commercial loan requests to the core system in a timely manner to meet SLA requirements.
   2. Reconcile loan disbursements/fees.
   3. General knowledge of Credit Life Insurance.
   4. Review the Quality Control report and make necessary corrections to loans post booking.
3. Quality Control and Maintenance
   1. Review system generated reports with loan documents to verify the accuracy of new loans boarded to the bank's core system.
   2. Abide by the Quality Control procedures to ensure accuracy, compliance, and adherence to the standards in loan documentation and customer data.
   3. Perform various loan maintenance via Help Desk to maintain correct system functionality.
   4. Preform Charge-Off and Non-Accrual processing.
   5. Adhere to designated SLA deadlines and complete tasks in a proactive and timely manner.
4. Reconciliations
   1. Complete the daily Loan Non-Post/Non-Activated Reports.
   2. Reconcile various general ledger and demand deposit accounts including but not limited to undisbursed Loans in Process (ULIP), Loans Work in Progress (WIP), Cash Items, Bill Pay, Bill Matrix, Credit Life Insurance, etc.
   3. Utilize core system reports to research outages.
   4. General knowledge of bank accounting (credits/debits).
   5. Strong problem-solving skills.
5. Participation and Specialty Loans
   1. General knowledge of the functionality of participation loans.
   2. Process transactions and generating notifications.
   3. Review various forms of Promissory Notes, Participation Agreements, and other necessary documentation prior to and after closing.
6. Insurance and Escrow
   1. Maintain insurance policy records by collecting proof of insurance, processing insurance payments, and managing compliance.
   2. Oversee all escrow accounts to ensure insurance and taxes are current.
   3. Processing of Force Placed Insurance - TEJ.
   4. Flood regulations/compliance.
7. Pre-Closing and Post-Closing File Review
   1. General knowledge of entity, collateral, and various loan documents.
   2. Conduct an accurate and timely review of credit and collateral loan packages prior to and post loan funding to assist in the location and correction of any documentation exceptions or regulatory violations.
   3. Processing exceptions (Document, Policy, Financial).
8. HMDA
   1. HMDA regulations/compliance
   2. Enter, verify, and update the appropriate information on the bank's HMDA LAR tracking software on all HMDA applicable applications
   3. Be involved in the re-occurring HMDA file review
9. E-Oscar/Credit Reporting
   1. General knowledge of E-Oscar; system that facilitates credit history dispute processing
   2. Familiarity with Metro2 requirements
10. Software Administration Assistance
    1. Maintain current knowledge of compliance and regulatory changes.
    2. Assist with creating or modifying users and loan products as required in vendor provided software.
    3. Assist with, or conduct, end user training for vendor provided software.
    4. Monitor open or un-resolved technical support issues with vendors to keep management current on any issues.

S econdary:

1. Adherence to and support of all compliance and BSA/AML rules and regulations related to this job function.
2. Performs other duties that may be assigned by Management.

Other Duties and Responsibilities:

1. Answer phone calls.
2. Provide an exceptional level of service to branch personnel, bank vendors, and bank customers.
3. Provide support and back-up assistance for additional areas in the Loan Operations Department.
4. Cross training in additional areas in the Loan Operations Department.
5. Assist in completion of "Special Projects"

Education and Experience:

1. College degree in accounting, finance, or business. In lieu of a college degree, five years of loan documentation experience.
2. Must be trained in Microsoft Office (Word, Excel, and Outlook) or equivalent processing systems.
3. At least one year of experience in loan accounting systems and processes.

Preferred Skills:

1. Experience in operating a personal computer.
2. Trained in operating general office machines.
3. Knowledge of documents related to the lending area of the bank.
4. Must possess excellent communication (both written and verbal) and organizational skills.
5. Ability to organize and prioritize work without direction from supervisor.
6. Ability to handle high pressure and high volume of work.
7. Ability to multi-task and handle multiple tasks, shifting priorities as required.
8. Exceptional customer service skills.

Scheduling:
Work schedule will vary depending upon demand but will consist of an 8-hour shift between the hours of 7:45 a.m. - 5:30 p.m., Monday through Friday. Occasional overtime may be required or Saturday operations. Regular attendance is required.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use of hands and fingers to feel or handle equipment and files; reach with hands and arms; and talk and hear. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.