Office Clerk/Administrative Assistant

Office Clerk/Administrative AssistantLocation: Irving, TX 75038 (Hybrid)Duration: 24 months (possible extension)Logistics:May have to work days/nights, weekends/holidays but will work 40 hours/week.Shifts could include overnight weekends and National Holidays.Shifts may change based on needs of the business.This team is a hybrid team.There will be assigned “work from the office” days.Required Skills:Excellent interpersonal, communications, analytical problem solving and critical thinking skills.Must be able to make critical, independent decisions in volatile and emergency life threatening situations with minimal supervision.Excellent computer skills, including a working knowledge of Google /Gmail, GSuite, Windows, Excel, Word, Outlook and Adobe PDF files.Multitasking,Strong customer service skills (speaking on the phone in a professional manner) strong professional writing skillsJob Duties:Monitor various Security related email boxes investigating and responding to customer and employee questions, concerns and allegations of violations of the Code of Conduct and the lawPerform duties as required and/or work on assigned projects as directed by supervisors or managerHandle escalated issues from an analyst, supervisor, or manager in a courteous, professional and expeditious manner.Escalate issues to analyst or management team as appropriateFollow established processes and procedures and use department Job Aid to find solutions to problemsEducation/Certifications:Associate degree, bachelors degree, or equivalent work experience.