Collections Specialist

Collections Specialist

The Collections Specialist manages accounts receivable aging for assigned locations and subsidiaries, focusing on escalated accounts that require a higher level of collection effort. This role involves making high-volume collection calls, sending follow-up communications, resolving financial discrepancies, and ensuring accurate account documentation within CRM and ERP systems. The Collections Specialist supports effective cash flow by reducing past-due balances while maintaining professional and compliant customer interactions.

Responsibilities

• Manage the accounts receivable aging report for assigned locations and subsidiaries, focusing on past-due and escalated accounts.
• Conduct collection efforts through direct customer contact, including 3035 outbound collection calls per day and follow-up emails.
• Handle escalated accounts and invoices from branches that require a higher level of collection expertise.
• Prepare formal collection letters and request attorney involvement as needed to support collection efforts.
• Recommend accounts for third-party collection and/or write-off based on established guidelines and account status.
• Communicate regularly with the Collections Manager regarding the status of past-due accounts and situations requiring additional leverage or support.
• Monitor and resolve financial discrepancies by reviewing account details, payments, and billing records.
• Maintain detailed and accurate notes on customer accounts to document all collection activities and outcomes.
• Work returned statements to collect outstanding debt, obtain updated contact information, and update ERP systems with current customer data.
• Ensure the security and privacy of customer information and files in all collection activities.
• Use multiple software systems, including CRM and ERP platforms, to track, update, and manage account information.
• Apply a basic understanding of applicable state and federal collection laws, including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act, to all collection activities.
• Collaborate with team members while also working independently to meet collection goals in a fast-paced environment.
• Perform other related duties as assigned to support the overall effectiveness of the collections function.

Essential Skills

• At least two years of experience in collection and credit work.
• Proven ability to manage accounts receivable aging reports and escalated accounts.
• Experience conducting high-volume collection calls, with the ability to perform 3035 calls per day.
• Strong customer service skills with a professional and courteous approach to collections.
• Proficiency in Microsoft Office Suite or related software.
• Hands-on experience with ERP systems.
• Ability to work with multiple software systems, including CRM and ERP platforms.
• Excellent verbal and written communication skills for interacting with customers and internal stakeholders.
• Proficient typing skills sufficient to keep pace with call volume and documentation requirements.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Basic understanding of statistics and data analysis to interpret and act on account information.
• Strong attention to detail and accuracy in account documentation and data entry.

Additional Skills & Qualifications

• High school diploma or equivalent.
• Associate or bachelor's degree preferred, but not required.
• Prior experience working in a collections or credit environment using CRM systems.
• Demonstrated ability to handle sensitive customer information with discretion and integrity.
• Strong organizational skills to manage multiple accounts and priorities simultaneously.
• Comfort working with metrics and performance expectations related to call volume and collection results.

Work Environment

This is a fully remote position, offering the flexibility to work from home while collaborating with a distributed collections team. Training is provided remotely, and you will use multiple software platforms, including CRM, ERP, and Microsoft Office tools, to perform daily tasks. Standard working hours begin between 8:00 a.m. and 9:00 a.m. and span eight hours per day, with an unpaid lunch break. The role operates in a fast-paced, goal-oriented environment that emphasizes professionalism, data accuracy, and compliance with all applicable collection laws, while supporting a secure and confidential handling of customer information.

This position is moving extremely fast as this is an urgent need for the client. If interested, please send over your most up to date resume to View email address on click.appcast.io along with your availability for a 10-minute phone call.

Job Type & Location

This is a Contract to Hire position based out of Concord, MA.

Pay and Benefits

The pay range for this position is $20.00 - $30.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 4, 2026.