Tech, Driver Helper

Tech, Driver Helper

Location: Franklin, MA

Division: Road, Transport US

Job Posting Title: Tech, Driver Helper

Time Type: Full Time

Summary: The Driver Helper is responsible for supporting the safe, compliant, and precise delivery and installation of sensitive, high-value equipment from warehouse locations to Data Center Operations (DCO) sites. This role requires the ability to operate effectively within active construction and data center environments while maintaining strict adherence to safety protocols and operational procedures. This position goes beyond traditional delivery support, serving as a critical extension of DSV's operational and customer service standards. The Driver Helper is expected to provide white glove service, maintain a professional presence, and actively support installation activities, including working in confined spaces and varied physical positions, while ensuring accuracy, safety, and efficiency throughout the delivery process.

Duties & Responsibilities

• Assist the driver with deliveries from warehouse locations to Data Center Operations (DCO) sites
• Support loading, unloading, and securement of freight to ensure safe transport
• Assist with installation and placement of server systems and sensitive equipment using provided tools and procedures
• Perform installation support activities, including working in confined areas and positioning equipment accurately
• Complete and verify Proof of Delivery (POD) documentation and ensure shipment accuracy
• Maintain a professional appearance and adhere to required uniform and PPE standards
• Communicate effectively with drivers, team members, site personnel, and management
• Identify and escalate operational issues, delays, hazards, or compliance concerns promptly
• Operate safely within active construction sites, data centers, and controlled environments
• Maintain high standards of safety, customer service, and adherence to DSV policies
• Travel to other U.S. locations as required based on operational needs
• Work flexible schedules, including weekends and approved overtime, in alignment with business demands
• Perform additional duties as assigned to support operations

Qualifications & Experience

Minimum 12 years of experience in delivery, warehouse operations, moving/installation services, or similar physically demanding roles preferred

Experience supporting white glove deliveries, data center logistics, or high-value/sensitive equipment handling strongly preferred

Demonstrated ability to safely handle, move, and position large, heavy, and fragile equipment in controlled environments

Experience using manual material handling equipment (e.g., pallet jacks, dollies, lift assists)

Ability to interpret and follow standard operating procedures (SOPs), installation instructions, and site-specific requirements

Basic familiarity with Proof of Delivery (POD) systems, handheld devices, or digital tracking tools preferred

Experience assisting with IT/server rack installation or technical equipment setup preferred (training provided)

Skills & Competencies

Strong commitment to safety, compliance, and operational excellence

Professional, customer-focused demeanor

Ability to work both independently and in team-based environments

Strong situational awareness and problem-solving skills

Ability to follow detailed SOPs, safety procedures, and manifests

Proficiency in English (read, write, and communicate effectively)

Ability to use handheld devices or digital POD/freight tracking tools

Physical Demands

This position requires extended periods of standing and walking, frequent lifting, carrying, pushing, and pulling of freight, and the use of equipment such as pallet jacks and securing tools. The employee must be able to climb in and out of trucks and trailers and regularly bend, kneel, crouch, and twist during delivery and installation activities, including working in confined spaces and assuming a prone position (lying flat) when required. Effective verbal communication, hearing, and visual acuity are necessary to safely perform duties, coordinate with team members, and navigate operational environments.

Frequently carry, push, or pull freight weighing up to 5000 pounds (using pallet jack)

Lift 50+ pounds repeatedly throughout the shift

Stand and walk for extended periods (majority of the workday) on surfaces such as concrete, metal, or construction flooring, which may be uneven or slippery

Frequently reach at, above, and below waist level to handle freight and equipment

Frequently squat, kneel, crouch, bend, and twist to position and secure freight

Perform installation support activities requiring work in confined spaces and prone positioning

Climb in and out of trucks and trailers multiple times per shift while maintaining balance

Use manual tools and equipment safely and effectively

Work Environment

Noise levels can range from moderate inside the cab to loud at delivery and installation locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

The expected base pay range is $29.00 $30.00 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.