Senior Product Associate, Credit Solutions

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating with a high-impact product team.

As a Senior Product Associate in the Credit Solutions Team, you help shape and improve product experiences by translating customer needs into clear requirements. You partner across design, engineering, and stakeholders to deliver value through a disciplined, data-informed product lifecycle.

Job responsibilities

• Partner with the Product Manager to identify product opportunities through customer discovery and market research
• Conduct and support user research activities, including interviews, journey mapping, and feedback synthesis
• Translate customer and business needs into clear product requirements, epics, and user stories
• Evaluate upstream and downstream impacts of feature changes to ensure a cohesive end-to-end experience
• Define, track, and interpret product performance metrics to guide prioritization and continuous improvement
• Monitor delivery outcomes against time, cost, and quality targets across the product development lifecycle
• Collaborate with cross-functional teams to align roadmap execution, scope, and delivery milestones
• Communicate product decisions and trade-offs clearly to stakeholders and delivery partners

Required qualifications, capabilities, and skills

• 3 years of experience (or equivalent expertise) in product management or a closely related domain
• Working knowledge of the product development lifecycle from discovery through delivery and iteration
• Experience supporting discovery, requirements definition, and backlog refinement
• Ability to use qualitative and quantitative inputs to inform product decisions
• Developing proficiency in data literacy and basic product analytics

Preferred qualifications, capabilities, and skills

• Experience applying user research insights to roadmap prioritization and feature design
• Familiarity with agile product practices and writing clear acceptance criteria
• Experience partnering with design and engineering teams to deliver iterative improvements
• Ability to create simple, compelling narratives that align stakeholders to decisions

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.