Utility Billing/Customer Service Representative - Columbia Heights

Job Posting

This position performs a variety of administrative duties requiring a knowledge of the principles of accounting, and daily public contact/customer service. Duties include assisting walk-in customers, answering main City Hall and Utility Billing telephone and Utility Billing email, processing payments, coordinating service requests, supporting daily front-office operations, and other clerical duties as needed. Decisions are made in terms of established policies and procedures; with difficult, non-routine, or complex problems being referred to a supervisor. Portions of the work require judgment based on knowledge of accounting principles. Work is performed under the supervision of the Utility Billing Coordinator and is evaluated for accuracy and adherence to standards. Required: High school diploma or GED, two years experience involving extensive public contact, one year work experience in accounting, bookkeeping, or related data entry position.