Spa & Boutique Supervisor

Job Description

Job Description

Company Description

Only a two-hour drive from New York City, Mayflower Inn & Spa, Auberge Collection is a luxury country retreat located in the idyllic town of Washington, Connecticut. Set on 58 acres of beautifully landscaped gardens and woodlands, the property defines New England elegance and is renowned as one of the northeast’s most lauded luxury hideaways. Boasting 35 guest rooms, the hotel offers exceptional service and gracious attention to guest’s personalized needs. Wellness amenities include The Retreat at Mayflower Inn, a 20,000 sq. ft. sanctuary aiming to purify and detoxify through holistic treatments, promote wellbeing, and leave guests feeling relaxed and renewed. The resort also boasts expansive gardens, a tennis court, miles of hiking trails, a standalone two-story private-event space, The Huntress boutique, and two dining venues including The Garden Room for New England-inspired fine dining and the Tap Room, for casual country fare. In honor of the Inn’s centennial birthday in fall 2020, acclaimed New York-based interior designer Celerie Kemble oversaw a dramatic redesign encompassing guest rooms and suites, Mayflower’s signature restaurant, and the Inn’s historic main house, featuring a charming parlor. 

For more information: auberge.com/mayflower

Follow Mayflower Inn & Spa on Facebook and Instagram @MayflowerAuberge

Job Description

The Spa & Boutique Supervisor is responsible for overseeing the daily operations of the spa and hotel retail boutique while ensuring an exceptional luxury guest experience. This role supervises boutique associates, supports wellness guide and spa operations, manages retail inventory, drives sales performance, and maintains Auberge Resorts Collection's standards of service excellence. The supervisor serves as a leader, coach, and role model, ensuring operational efficiency and an elevated guest experience.

Essential Responsibilities

Guest Experience

• Welcome guests warmly and provide personalized assistance with boutique merchandise and spa retail products.

• Anticipate guest needs and recommend products based on individual preferences.

• Deliver exceptional service that reflects Auberge Resorts Collection's luxury hospitality standards.

• Resolve guest concerns professionally and ensure complete guest satisfaction.

• Answer telephone inquiries and assist with reservations or retail questions using professional etiquette.

Retail & Boutique Operations

• Maintain visually appealing merchandise displays and ensure products are fully stocked and properly priced.

• Process customer purchases, returns, refunds, exchanges, and all accepted forms of payment accurately.

• Maintain appropriate cash drawer balances and complete daily cash reconciliation, deposits, and cash drops according to company procedures.

• Follow opening and closing procedures to ensure the boutique is secure and operationally ready.

• Monitor boutique activity to minimize inventory loss and protect company assets.

Inventory Management

• Receive, verify, and document incoming merchandise shipments.

• Conduct routine inventory counts and reconcile inventory discrepancies.

• Maintain accurate inventory records using the property's inventory management system.

• Order retail merchandise and supplies, review invoices, and communicate purchasing needs with the Spa Director or Manager.

• Assist with visual merchandising initiatives product displays.

Leadership & Team Development

• Supervise daily team operations, including scheduling and task delegation.

• Coach, mentor, motivate, and develop team members while promoting a positive and collaborative work environment.

• Participate in employee performance evaluations, coaching conversations, and corrective action when appropriate.

• Serve as a role model by demonstrating Auberge's service culture 

Operational Excellence

• Ensure compliance with company policies, safety procedures, and luxury service standards.

• Report accidents, injuries, maintenance concerns, and unsafe conditions promptly.

• Protect confidential business information and company assets.

• Maintain a clean, organized, and welcoming boutique environment.

• Perform additional duties as assigned to support spa and resort operations.

Qualifications

Education

• High school diploma or GED required.

• Associate's degree or hospitality-related education preferred.

Experience

• Minimum one year of luxury retail, spa, hospitality, or boutique experience.

• Minimum one year of supervisory or leadership experience.

• Experience with point-of-sale systems and inventory management software preferred.

Knowledge, Skills & Abilities

• Exceptional guest service and interpersonal skills.

• Strong leadership, coaching, and team-building abilities.

• Retail sales and visual merchandising knowledge.

• Inventory management and cash-handling experience.

• Excellent verbal communication and organizational skills.

• Ability to multitask and remain composed in a fast-paced luxury environment.

• Strong attention to detail and commitment to service excellence.

Physical Requirements

• Stand and walk for extended periods throughout the workday.

• Reach, bend, twist, stoop, push, pull, and lift up to 30 pounds without assistance.

• Maintain a professional appearance in accordance with Auberge Resorts Collection grooming standards.

• Work a flexible schedule, including evenings, weekends, and holidays as business needs require.

 

Benefits

Auberge Collection is proud to support the needs of our team members and their families with a competitive and affordable benefits package including:

• Medical, Dental, Vision plans

• Flexible Spending Accounts

• Health Savings Account 

• Basic Life and AD&D

• Team Member Stay Discounts

• Employee Assistance Program

• Tuition Reimbursement

• Task Force Opportunities 

• Career Growth

• Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance

• 401(k) program and receive a 4% match on employee contributions after one year.

Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit

MFI Operations LLC is an Equal Opportunity Employer, M/F/D/V. MFI Operations LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, MFI Operations LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.