Help Desk Director: Lead MSP Support & SLA Excellence
Audit-Tel Inc
InverseTech is seeking a Help Desk Manager to own the front line of client experience. You will lead a multi‑tier support team across client accounts, ensuring tickets are triaged, prioritized, and resolved within SLA, while shaping a culture of excellence. In this hands‑on leadership role, you will drive process improvements, mentor technicians, and partner with account management and engineering to onboard and scale newer clients. #J-18808-Ljbffr Audit-Tel Inc
Vacancy posted 2 days ago
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