Store Department Lead: People, Profit & Visuals

About the Role As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational and visual experience for your store, customers, and colleagues. You will be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits. A Day in the Life Customer Sales & Profit You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent yourself and the H&M brand positively during customer interactions. Be aware of and take responsibility for your department's strengths, identifying commercial opportunities and acting on them. Establish and analyze sales and budget goals, creating plans to optimize results. Ensure customer service is provided in all areas of the store and that your team can promote and sell products to customers. Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Manage your department in a cost‑efficient way. Ensure correct routines in fitting room and checkout, including transaction, returns, and exchanges. Ensure all admin routines for both people and operations are handled correctly. Fashion & Trend Awareness Keep up‑to‑date with fashion trends, styles, brands, products, competitors and relevant influencers. Ensure your team provides product and fashion knowledge, and other relevant information during customer interactions. Team & Development Responsible for recruitment, onboarding, performance management, upskilling, and developing your team in‑store. Complete performance evaluations and succession planning to support business and team needs. Retain and share your knowledge and skills with your team. Collaborate, plan and work with the in‑store Visual Merchandiser team. Give and receive feedback with your colleagues to learn, develop and support each other. Responsible for the teams’ planning and scheduling. Communicate regularly with store colleagues to inform, motivate and inspire – daily, weekly meetings, etc. Ensure all procedures, routines, and legal requirements in all areas of the store are followed. Participate in relevant onboarding and introduction processes, trainings and courses for your role and future development. Retail Operations / Visual & Commercial Execution Secure a clean and tidy sales floor and back‑of‑house including stockroom areas. Ensure high fashion quality, visual and commercial product presentation, with good garment care. Secure good stock levels and provide input on allocation to the Area team. Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines meet our internal standards and routines. Maintain best practice for any in‑store OMNI services and in‑store tech services/tools (e.g., Instore Care App, Click & Collect, Smart Store). Secure a strong balance and maintain price signs in‑store and throughout the sales floor according to global and local guidelines. Update and upkeep of BOH areas for all colleagues (key information, health & safety, tidiness, etc.). Be responsible for opening and closing of the store daily. Who You Are Strong leader who enjoys taking responsibility for others. Ambitious, effective communicator, supportive, analytical solution‑finder, capable of working with numbers and managing statistics. Achievement‑oriented, motivated by performance and competition, and truly customer‑centric. Why You’ll Love Working at H&M We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability. We pride ourselves on being a values‑driven organization, guided by our seven unique values that have been part of our success story for over 75 years. You’ll have access to our Colleague Resource Groups (CRGs) for community and networking opportunities among colleagues. We are an inclusive company where you’re encouraged to be yourself at work. You will have access to a large global talent community, where career growth and aspirations have no limits. We support your overall wellbeing and offer comprehensive benefits, including health insurance, wellness and family support programs, company match retirement plan, paid leave, and a community day to serve you locally. You’ll be able to express your personal style with our employee discount at H&M, Other Stories, and COS. Compensation Expected base salary range is $23.56 – $27.09 hourly. EEOC Code: SLS. Pay Status: Non‑Exempt, Hourly. Important Notes We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at and use Ask a Question. Benefits 25% Staff Discount – Medical, Pharmacy, Vision and Dental Coverage – Employee Assistance Program – Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA – plus additional voluntary benefits. In addition to our global benefits, all local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. All employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount include H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound. All employees are included in our H&M Incentive Program – HIP. Inclusion & Diversity H&M is a part of H&M Group. We’re determined to create and maintain inclusive, diverse, and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges and our perceptions of possibilities. Hence all diversity dimensions are considered in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that can trigger unintended biases. Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion—a world with one ultimate goal: to unleash your self‑expression. As an H&M colleague, you’re encouraged to be yourself and more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true. Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment. Location 412 West 14 Mile Road, Troy, United States #J-18808-Ljbffr H & M Hennes & Mauritz Gruppe