Retail Store Manager

Retail Store Manager

The Retail Store Manager is responsible for overseeing the daily operations of the retail location. Plans, monitors, and maximizes retail budgets and product inventory, and sales. Works closely with Retail Sales Executive to coordinate and determine the most cost-effective backroom processes, and to build the best sales team possible. Serves as a positive role model by providing training and developing the skills of employees and clients. Addresses customer needs by immediately resolving conflict and inspiring long-term customer relationships.

Primary Duties:

• Achieve sales quota for store by maximizing production and sales from store operations.
• Supervise all store activities in a professional manner to ensure maximum customer satisfaction and to provide security and protection of donated merchandise.
• Develop staff to understand their job responsibilities and to promote the mission of Goodwill Industries of Mississippi, Inc. Use progressive disciplinary action to counsel employees on needed improvements when appropriate and possible.
• Supervise production functions such as: receiving donations, issuing receipts, sorting, and selecting merchandise, pricing and marking items. Personally perform those and other production functions as determined by the Retail Sales executive.
• Attend all loss prevention/safety meetings and promote a safe environment for employees, clients, and customers. Responsible for learning the material, training staff, enforcing all policy, procedures, and audit requirements relative to the meetings.
• Ensure merchandise is placed on sales floor effectively and that customer service is provided. Maintain a pleasant and polite customer service experience.
• Perform all necessary personnel functions as determined by company policies and procedures including record keeping, scheduling, payroll management, monthly budget, disciplinary functions, evaluations, and training.
• Ensure all banking procedures are done accurately.
• Handle cash register functions and transactions including, sales, voids, correct pricing, and giving receipts to customers. Ensure all cashiers are promoting the Roundup Program by asking each customer that comes through checkout if they would like to donate.
• Perform necessary record keeping and reporting of money, sales, and production in an accurate and timely manner. This includes, but not limited to, the correct operation and utilization of the Point-of-Sale (POS) equipment. All issues, problems or concerns with the POS system are reported immediately to the Retail Sales executive.
• Responsible for performing and supervising housekeeping duties. These duties include but are not limited to cleaning and straightening of the sales floor and production areas by sweeping, mopping, washing and/or dusting as needed.
• Enforce and effectively communicate company policies and procedures to all employees.
• Maintain a high level of confidentiality.
• Performing other duties as assigned.

Requirement(s): Associate's Degree preferred or at least one year of experience managing 15-20 employees in food services, manufacturing, production, or retail in lieu of education. Certification(s): National Retail Federation (NRF) Certification within six months of job acceptance.

Knowledge, Skills and Abilities:

• Basic judgment skills to determine merchandise/donation value.
• Ability to communicate effectively, both orally and in writing.
• Advanced math skills, including basic accounting and cash control procedures.

Additional Requirements:

• Supports the mission and vision of Goodwill Industries of Mississippi, Inc.
• Open availability.
• Ability to transfer to other working locations, as directed by management.
• Maintain a valid driver's license and an acceptable Motor Vehicle Record
• Working knowledge of computers, including the Microsoft Office Suite.
• Promotes and demonstrates ethical practices in all activities.
• Promotes a safe work environment and follows all CARF requirements.
• Ability to pass alcohol/drug screenings, criminal background check and any insurance driving record check.

Physical Requirements:

• Works in an environment with occasional high stress, with potentially short deadlines.
• Stands and walks for most of the workday occasionally sits.
• Routinely bends, stoops, pulls, pushes, reaches, kneels, twists, turns throughout the day.
• Ability to lift up to 25 pounds in retail environment; 50 pounds in Donations/ADC/ Aftermarket environment, or the ability to do so safely.

Travel: Minimal travel required. May travel to other locations to assist with management duties or training. Some travel for meetings, conferences and/or trainings may be required.