Operations Manager- The Shrine Auditorium & Expo Hall

Job Summary The Manager Operations will oversee operations and perform management functions at the venue. The Manager Operations will be responsible for day-to-day operations; marketing shows, working with the General Manager to ensure all event needs are met, and working with the production team to advance the shows at their assigned venue ensuring the artist contract is properly fulfilled within the show budget. This position will work closely with staff to provide a high-level customer service to ensure a friendly, safe environment at all events, and work with operations team on developing policies and procedures, assist with planning and cost estimates. Additionally, the Manager Operations will handle daily administration, oversee equipment and supplies inventory, and provide input on venue improvement. Essential Functions Responsible for project managing shows. In constant contact with client or tour managers to make sure all needs of the show are met, addressed and resolved; review artist contracts related to production, merchandise, ticketing, and rider requirements. Work closely with operations team on developing policies and procedures, assisting in operations planning and cost estimates, and overseeing staff for assigned venues and projects. Ensure a high level of customer service, oversee day‑of‑show operations at venue. Manage backstage area of venue ensuring artist hospitality needs are met, this includes preparing greenrooms and being a resource to artists and their crew to answer any questions they may have. Responsible for the day‑to‑day office administrative work including staff schedules, timekeeping, hiring, supervising and monitoring of staff performance. Work with staff to create a friendly, safe environment at all events through proper training. Ensure all events have adequate equipment and supplies to function properly. Work with members of the operations team to procure these items at the most competitive price. Negotiate vendor contracts and maintain good working relationship with vendors. Engage in venue improvements and capital projects by providing recommendations for improvements and working with management team to obtain bids, develop ROI (Return on Investment) analyses, and oversee projects to completion. Ensure venue is ready for opening and reporting any maintenance/supply needs to GM. Responsible for day‑of‑show settlement, prepare invoices and handle payroll discrepancies. Required Qualifications BA/BS Degree (4-year) in Business Management or related field 4-6 years of related work experience. Previous experience managing private and concert events. Experience in venue and events operation, tours, including artist communication and settlements. Computer savvy and proficient in MS Word, Excel, Outlook. Strong written and verbal communication skills. Previous management experience and strong leadership skills. Strong organizational/project management skills with the ability to multitask and prioritize work load. Ability to work flexible schedule including nights, weekends, and holidays. Music industry and live music experience preferred. Payscale $71,000.00 - $88,915.50 Bonus This position is eligible for a bonus under the current bonus plan requirements. Benefits Full‑time: We offer a comprehensive benefits package that includes medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401(k) Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Job Description Modification AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. EEO Statement AEG’s policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law. Visa Employer does not offer work visa sponsorship for this position. #J-18808-Ljbffr AEG WORLDWIDE