Senior Program Manager

Senior Program Manager

At Razorfish, we're leaders in what's next. Since the dawn of the internet, we've helped brands move first through every era of transformation, defining what digital means for business and now leading brands into the age of AI. Everyone has a prediction. Razorfish has a track record. Named a Most Innovative Agency three years running (2024–2026) by Campaign US, our work reflects a proven ability not just to anticipate what's coming, but to help our clients actively shape the future. No matter the trend or cultural moment, delivering real business impact wouldn't be possible without our people. We bring together curious, driven, and diverse thinkers who challenge convention, push boundaries, and hold a high bar for creative excellence. If you're motivated to work alongside top performers, push the boundaries of what's possible, and help define where technology, business, and marketing are headed next—this is the place to do it.

A Senior Program Manager at Razorfish is equal parts planning guru, problem solver, strategic thinker, client relationship builder, and team leader. You'll be leading cross-disciplinary teams and clients to deliver cross-channel B2B marketing solutions. You watch timelines and budgets. You're fanatical about quality. And, you know how to consider client drivers when thinking about tradeoffs between time, scope, quality and risk. You are key to building a positive team environment. You are great at building relationships and driving team collaboration. You care deeply about individual development and high-performance standards. You're comfortable leading teams. You seamlessly bring together multiple disciplines even when we're using the same words but mean different things. You have a deep understanding of project management tools and methodologies.

Responsibilities:

• Structures and manages integrated, multi-track projects and/or programs of multiple projects
• Manage multi-channel B2B campaigns (e.g. web, social media, webinars, events, long form video, podcasts, etc.) from client brief through strategy development, content development, hand-off to production and post-campaign reporting
• Provides purpose, direction and motivation to team. Clarifies and communicates project objectives and success criteria.
• Creation of project management deliverables (ex: Project plans/schedules, status reports, deliverable trackers, production hand-off documents, risks & issues logs, etc.)
• Scope management. Development and tracking of integrated project plans.
• Project and/or program risks and issues tracking and management.
• Sets quality and performance standards.
• Maintains project tracking, dashboards and information systems.
• Assesses and manages project roadblocks and risks.
• Manages hand-offs to and cross-capability oversight and quality assurance with the production capability for any in-scope deliverables or assets through execution and launch.
• Manages peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.)
• Provides day-to-day project contact for the client.
• Leverages best practices and applies lessons learned from previous projects; develops/adapts ways of working based on client needs and processes.
• Ensures a positive, collaborative work environment for the team.
• Maintains awareness of the current industry environment that shapes opportunities for client solutions (i.e. news events, trends, mergers, etc.)
• Contributes to the ongoing development of the Program Management Discipline and community.

Qualifications:

• 5+ years project/program management experience including managing multi-channel marketing projects for enterprise B2B clients in a digital or advertising agency.
• Experience using waterfall, and hybrid methodologies; Agile experience is a plus.
• Knowledge of Strategy, Creative and Long-form Content production workflows.
• Experience with PMP tools – specific platform not required, Smartsheet or Workfront preferred.
• Experience communicating directly with clients.
• Experience managing multiple full project lifecycles from client brief and strategy development through final delivery or hand-off to production and campaign reporting.
• Experience managing multiple projects simultaneously.
• Demonstrated ability to craft and define a project plan based on assumptions, requiring complex scenario planning ahead of project kickoff.

Compensation Range: USD $88,540.00 - USD $127,155.00/Annually.