Clinical Manager- Hospice House- High Pointe House

Clinical Manager – Inpatient Hospice Residence We are seeking an experienced and compassionate Clinical Manager to oversee the daily clinical operations of our inpatient hospice residence, High Pointe House. High Pointe House is a licensed acute‑care provider offering hospice care in a home‑like setting. With private suites and cozy common areas, High Pointe House serves as an alternative to hospitalization for individuals in need of specialized end‑of‑life care. Every aspect of the environment and care is designed to promote comfort, dignity and peace for individuals and families. Hours: Full Time 40 Hours/week Location: Haverhill MA and Lowell MA (Hybrid model available) Minimum Qualifications

1. Bachelor’s degree in Nursing (BSN) or 3–5 Years Experience and ASN
2. Massachusetts RN Licensure
3. Five (5) years of palliative, hospice, complex care experience
4. Two (2) years of progressive management experience

Responsibilities Monitors and evaluates palliative care and hospice patient population census, trends, processes and outcomes at a facility level. Oversees day‑to‑day clinical operations at High Pointe House and our growing census of patients residing in SNF/ALF settings. Develops, implements and monitors clinical protocols to achieve desired outcomes, promoting palliative care and hospice philosophy, holding staff accountable to current clinical standards. Promotes full implementation of the palliative care and hospice programs. Develops/revises program‑specific policies and procedures as needed. Communicates with appropriate individuals regarding the programs, e.g., Medical Directors, hospital personnel, vendors, directors, managers and staff to ensure optimal care. Ensures staff are aware of the programs by actively promoting and training staff through ongoing activities such as individual outreach, care‑management activities, attendance at team meetings. Develops and implements Standards of Practice in collaboration with the Director of Hospice and Palliative Care. Develops and updates weekly, monthly and program reports. Utilizes data to manage costs and outcomes. Works cooperatively with team members to address individual clinician competency toward the protocols, best practice standards, and other processes and outcomes. Develops effective relationships with referral sources. Works with UR to ensure availability of documentation and information needed for payment. Approves only invoices related to the delivery of hospice care. Reviews plan of care with clinicians and ensures primary physicians are updated adequately and assists with obtaining orders from physicians as indicated. Conducts random chart audits. Follows through on any areas that appear to be deficient or incorrect according to regulations, conditions of participation and agency policies. Provides documentation to meet patient needs, legal and reimbursement requirements, and other agency requirements. Arranges coverage when not available, including detailed reports to and from covering clinicians. Manages clinicians and ancillary staff to assure program and agency goals are met. Utilizes team building skills and problem solving to promote optimal team performance and effectiveness. Directs the completion of orientation for new staff. Assesses staff education needs, provides training, day‑to‑day supervision, delegates appropriately, and provides constructive feedback and measures disciplinary action when necessary. Evaluates staff according to policies and procedures. Recommends merit increases and staff assignment based on performance. Communicates effectively and maintains positive working relationships with other healthcare team members, administration and other departments. Educates clinicians on protocols for care. Maintains effective working relationships with patients, families and referral sources. Participates in case conferences and facilitates Interdisciplinary Team Meetings. Develops and implements systems to assess patient and physician satisfaction with service. Reports compliance concerns to the CEO or Chief Compliance Officer when applicable. Ensures compliance within guidelines set forth by regulatory agencies (JCAHO, DPH, ERISA, etc.) and Home Health Foundation policies. Ensures program services meet the agency's objectives. Monitors utilization of resources and costs to achieve desired outcomes. Evaluates data collection needs, sets up systems and maintains information. Documents findings and actions taken. Identifies trends and makes recommendations. Maintains statistics and generates reports on programs to meet outcomes. Assures staff complete all documentation needed for compliance submission. Ensures delivery of quality care by reviewing referrals to determine appropriate initial course of action, promoting service excellence, maintaining team productivity and ensuring participation of all IDT members. What We Offer Competitive salaries & benefits that start on day one. 403(b) retirement with company match. Tuition reimbursement. Fleet Car Program. Pay Range $111,175.79 – $141,756.53 Tufts Medicine is an equal opportunity employer. #J-18808-Ljbffr Tufts Medicine Care At Home