IT Support

Job Description

Job Description

IT Support Job Description:

We are seeking a dependable and service-oriented IT Support Technician (Tier 1) to provide day-to-day technical support to employees across our organization. This role is the first point of contact for IT related issues and plays a critical role in keeping our operations running smoothly.

You will handle help desk requests, troubleshoot hardware and software issues, and escalate more complex problems to the IT Administrator. This is an excellent opportunity for someone early in their IT career who wants hands-on experience in a professional, fast-paced environment with room to grow.

Primary Duties and Responsibilities

• Troubleshooting & Technical Support:

Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner. Serve as the first point of contact for technical support requests, providing responsive help desk assistance to end users.

• System Maintenance & Monitoring:

Perform routine system updates, patch management, and proactive monitoring to ensure optimal system performance and reliability.

• Installation & Configuration:

Set up, configure, and deploy computers, printers, mobile devices, and required software applications. Ensure all equipment is properly installed, tested, and ready for end-user productivity.

• User Account & Security Management:

Manage user accounts, permissions, and access controls in alignment with company policies. Support the implementation and maintenance of security measures to protect systems, networks, and data.

• Infrastructure Support:

Assist in maintaining Windows desktop and server environments, as well as supporting core networking components to ensure stable connectivity and performance.

Required Skills and Qualifications Technical Skills:

• Working knowledge of Windows operating systems (desktop and server environments)

• Familiarity with Microsoft 365 and Active Directory

• Experience with hardware troubleshooting and device configuration

• Ability to create and diligently maintain clear documentation for IT procedures

Soft Skills:

• A positive, helpful attitude and strong customer focus

• Ability to manage multiple tasks and prioritize effectively

• Excellent problem-solving and analytical abilities

• Clear verbal and written communication skills

• Patience and professionalism when assisting users of varying technical skill levels

• Strong organizational skills and attention to detail

Optional/Preferred Skills

• Experience working in a manufacturing environment

• Understanding of basic networking concepts (TCP/IP, DNS, DHCP)

• Relevant certifications: (CompTIA A+, Microsoft, Cisco, Network+, etc.)

Education and/or experience:

• Education: An associate degree or specialized IT training programs.

• Experience: 1–3 years of experience in IT support, help desk, or similar role.

Physical Requirements:

• Good Eyesight visual acuity test required periodically

• Ability to lift up to 50 lbs.

Distinguishing Characteristics: The above statements are intended to describe the general nature and level of work being performed they are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.