Quality Manager

Job Description

Job Description

Auto Warehousing (AWC) has been family-owned and operated for more than 50 years and is North America's leader in finished vehicle logistics. Our mission is to service customer vehicles safely, efficiently, with quality and pride. Our Associates are the reason for our success, and developing their talent remains critical to our future.

AWC is hiring a Quality Manager for our Baltimore Fairfield location in the Curtis Bay area of Baltimore MD. This is a salaried position with a range of $65,000 to 75,000 per year that is paid weekly plus yearly Bonus eligible. The successful candidate's actual pay will be based on various factors, such as qualifications, experience, internal equity, and market considerations.

AWC offers a generous benefits package supporting both physical and mental wellbeing. Benefits include -health insurance for associates, spouses and children; basic life and AD&D insurance; disability insurance; EAP; auto discounts; fitness reimbursement; a 401K plan with company contribution; and several voluntary benefits. AWC corporate staff have paid holidays, floating holidays, vacation and sick accruals, bereavement leave and jury duty leave.

Summary of Position:

The Quality Manager oversees quality assurance and control processes to ensure products and services meet internal standards, customer expectations, and regulatory requirements. The incumbent balances quality assurance (preventing defects through process management) and quality control (identifying and correcting defects in products) to maintain high standards, reduce costs, and enhance customer satisfaction.

Essential Functions, Duties, and Tasks:

• Quality Assurance and Control: Oversee both quality assurance (planning and implementing quality standards) and quality control (monitoring, testing, and inspecting products or services) to ensure compliance and prevent defects. Develop and enforce quality policies, procedures, and guidelines tailored to the organization's industry objectives.

• Continuous Improvement: Lead initiatives in continuous improvement, Lean, and Six Sigma practices to optimize processes, reduce errors, and enhance efficiency. This includes analyzing quality data, identifying trends, and implementing corrective and preventive actions to address issues before they escalate.

• System Management: Maintain the quality management system (QMS) , ensuring alignment with standards such as ISO and other regulatory requirements. Management of documentation, audits and compliance checks to uphold internal and external quality standards.

• Collaboration and Leadership: Work closely with cross-functional teams, including production and supply chain, to integrate quality throughout the production lifecycle.

• Customer and Supplier Focus: Evaluate customer feedback, complaints, and supplier performance to identify areas for improvement and ensure that products or services meet customer expectations. These groups play a key role in maintaining the organization's reputation and customer satisfaction.

Knowledge, Skills, and Abilities Required:

• Technical experience/expertise in quality tools, standards, and methodologies (ISO).
• Ability to develop robust quality systems an processes.
• Ability to foster a culture of continuous improvement.
• Ability to communicate across all segments of the workplace
• Ability to establish partnerships and work across all organizational departments.
• Ability to provide relevant problem solving
• High to Excellent statistical analysis skills
• Excellent presentation skills
• Knowledge of quality control processes and control procedures
• Excellent written skills

Education, Experience, and Minimum Requirements:

• Minimum of 2 years' experience in quality field
• Experience with statistical process control, process capability, and related statistical analysis methods

Preferred Requirements:

• Bachelor's degree in related field (business. engineering, or statistics)
• Automotive industry Experience
• Lean Manufacturing Experience preferred
• Six Sigma Certification

Auto Warehousing Company, including its subsidiaries, is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

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