Verification Specialist I - Part Time [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Verification Specialist I based in United States.

The Verification Specialist I plays a key role in supporting accurate and secure financing operations by validating customer and dealer information.
This position focuses on reviewing loan details, identifying potential risks, and ensuring information is complete before financing decisions move forward.
The role requires strong communication skills, attention to detail, and the ability to manage inbound and outbound customer interactions professionally.
The successful candidate will work closely with customers, dealers, and internal teams to resolve verification issues and maintain high service standards.
This opportunity is ideal for a reliable and detail-oriented professional who enjoys problem-solving in a fast-paced customer support environment.
The role offers remote flexibility and the chance to contribute to smooth, compliant financial processes that support customer experiences.

Accountabilities:

The Verification Specialist I is responsible for completing verification activities, maintaining accurate records, and supporting risk management efforts through effective communication and careful review of customer information.

• Conduct inbound and outbound calls with customers and dealers to verify loan application information, including identity, Social Security number, address, employment details, and project completion information.
• Review submitted information for accuracy, completeness, and potential issues that may impact financing decisions.
• Identify unusual situations or discrepancies and apply critical thinking and active listening skills to determine appropriate next steps.
• Accurately update customer information across internal systems during and after verification calls.
• Document verification results, conversations, and required details according to established procedures.
• Assist customers with questions related to interest, statements, account details, and financing information.
• Handle dealer inquiries regarding verification disputes, loan terms, documentation, project completion, and applicant communication challenges.
• Review loan processing status and documentation to ensure customer requests are properly addressed and routed.
• Escalate verification concerns, risk indicators, or process issues to appropriate leadership.
• Maintain knowledge of verification policies, procedures, and compliance requirements.
• Collaborate with internal teams to support efficient processing and resolution of verification-related matters.
• Complete additional responsibilities as assigned by management.

Requirements:

The ideal candidate will be a dependable and customer-focused professional with strong communication abilities, attention to detail, and experience handling customer interactions in a fast-paced environment.

• Minimum of two years of call center or customer service experience required.
• Strong verbal and written communication skills with a professional phone presence.
• Excellent attention to detail and ability to accurately manage sensitive information.
• Strong typing skills and ability to navigate multiple systems efficiently.
• Ability to identify issues, ask appropriate questions, and make sound decisions using critical thinking.
• Comfortable managing multiple priorities while meeting deadlines and quality expectations.
• Ability to work independently while contributing positively within a team environment.
• Reliable attendance and ability to adapt to changing priorities and processes.
• Strong organizational skills with the ability to document information clearly and accurately.
• Proficiency with word processing, spreadsheet, and internet-based software tools.
• Availability to work two evening shifts per week and a rotating Saturday schedule.

Benefits:

• Competitive hourly pay of approximately $15.00 USD per hour.
• Remote work flexibility for eligible locations.
• Day-one health benefits, including medical, dental, vision, and flexible spending account options.
• 401(k) plan with company match available from the first day of employment.
• Paid time off, sick leave, and volunteer time off opportunities.
• Paid parental leave options.
• Employer-paid life insurance and disability benefits.
• Wellbeing support programs designed to promote employee health and wellness.
• Flexible work environment with a casual dress culture.
• Opportunities to grow within a supportive and collaborative workplace.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.