Lobby Ambassador

Lobby Ambassador

The primary responsibility of the Lobby Ambassador is to welcome and initiate the overall first impression of our guest's arrival experience. The Lobby Ambassador monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times. This position will assist with Concierge Services, Bell Services, and Front Desk Services.

Principle duties and responsibilities (Essential Functions) include:

• Welcome guests upon entrance and confirm reservations
• May be required to run guests errands as needed
• Act as the point of reference for guests who need assistance or information
• Concierge Services
  • Act as the first point of contact between guests and an organization
  • Answer inquiries pertaining to hotel services; registration of guests, and shopping, dining, entertainment, and travel directions
  • Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
  • Coordinate Guest travel plans as needed
• Bell Services
  • Greet all guest entering and exiting hotel
  • Hail taxi cabs and answers inquiries
  • Loading and unloading of guest's cars, taxi's limos, etc.
  • Direct guest to front desk for check-in
  • Assist guests with luggage
• Front Desk Services
  • Greet, register, and assign rooms to guests
  • Keeps records of room availability and guest's accounts
  • Compute bills, and collect payments
  • Makes and confirm reservations
  • Assist in reservations or PBX as needed

Deliver Passionate & Engaging Service to our Guests

• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • G reet or welcome everyone, warmly with a smile
  • U se eye and ear contact and guest's name
  • E stablish/anticipate needs
  • S olve and own all requests/complaints
  • T hank everyone

Build solid relationship with your Colleagues

• Treat colleagues with respect and dignity
• Maintain outstanding interpersonal relations with guests and co-workers
• Contribute to building a positive team spirit

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications and Skills

• Knowledge of Opera and internet software preferred
• Ability to read and comprehend simple instructions, short correspondence and memos
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Track record of delivering exceptional guest or client experience
• Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
• Strong communication skills
• Appropriate professional appearance and demeanor

Physical Demands

• While performing the duties of this job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job
• The noise level in the work environment is usually moderate.

Anticipated Pay Range & Additional Job Information

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA) with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation & Sick Time
• Paid Parental Leave
• Company-Paid Life Insurance
• Company-Paid Short-Term & Long-Term Disability
• Hospital Indemnity, Critical Illness & Accident Insurance
• Educational Assistance
• Sonesta Hotel Discounts (yes, you'll want to use these )
• Additional Perks & Employee Discounts

Our Commitment to You

• Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

• To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.