Test Center Manager - Orlando, FL

Job Overview Test Center Manager – Orlando, FL. Starting pay $21.00 per hour. Benefits eligible effective on hire date. Benefits Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits. Paid holidays, vacation, sick and personal days per the NCS Pearson policies. 401(k) Retirement Plan with employer match. Employee Stock Purchase Plan (bi-annual enrollment). Tuition Reimbursement. Company-paid life insurance and business travel insurance benefits. Schedule Requirements Demonstrates flexibility and teamwork. Position is benefits eligible. Ability to work 35-40 hours per week with expectation to work additional hours. Employees must be available to work various shifts between 7 am to 8 pm, Monday through Saturday. Ability to work approximately 2 Saturdays per month. Sunday shifts may be infrequent. Available to address operational problems when not at test center. Responsibilities 60% of daily tasks are Test Administrator responsibilities: Arrive on time for all scheduled shifts. Perform on-time site opening and closing procedures. Understand all testing procedures. Check in examinees, verify identification, and explain the exam process. Monitor examinees while testing. Maintain a secure testing environment. Communicate with internal technical support to investigate and fix technical issues. Strictly adhere to company policies using careful judgment. Maintain a professional and clean testing center with light housekeeping duties. Other duties as assigned. 40% of daily tasks are Test Center Manager responsibilities: The Test Center Manager is the onsite manager of a small team of Test Administrator employees. Site staffing/hiring/retention/conflict resolution/scheduling. Train, develop, and coach staff. First contact for facility issues. Ability to multi-task. Minimum of one year customer service experience preferred. One year supervision experience in customer service preferred. High school diploma or equivalent is required. Bachelor’s degree or equivalent business experience preferred. Team leading and training skills, and exposure to a testing environment strongly preferred. Strong communication and customer service skills are a must. Must be flexible in work hours and days. Ability to complete all tasks in a timely and efficient manner and handle a reasonable amount of stress. Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email. Ability to operate a computer and telephone. Must be able to work in a quiet, focused environment and hear words spoken in soft voices. Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop, and lift from a stooped position. Must be able to see small details at a distance. Ability to see names clearly on ID cards and the computer screen. Qualifications Minimum 1 year customer service experience (preferred). Minimum 1 year supervision experience in customer service (preferred). High school diploma or equivalent required. Bachelor’s degree or equivalent business experience preferred. Strong communication and customer service skills. Equal Opportunity Employer We are an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing View email address on click.appcast.io. #J-18808-Ljbffr Pearson