Senior AI Product Engineer

Smeetz Ai Surfaces Product Engineer

Smeetz is an AI-powered unified commerce platform for the European leisure and entertainment industry. Theme parks, family entertainment centres, museums, zoos, and theatres run their ticketing, seating, F&B, and payments on us.

This role owns our two AI surfaces: the Smeetz MCP server and the AI chatbot.

You own them end to end. You talk to the venues using them, you decide what to build next, you write the production code, and you watch what happens once it is live. There is no product manager between you and that decision.

Reports to the VP of Engineering. No direct reports. The authority in this role is over a surface area, not over people.

A product engineer owns a piece of the product end to end: choosing what to build, building it, and improving it once real customers are using it. Here that piece is our AI surfaces.

• Own the Smeetz MCP server and the AI chatbot. Both are yours end to end: the tool surface, the agent behaviour, and the guardrails on what they are allowed to do.
• Decide what to build next. Run discovery on your own area. Talk to venue operators, read the traces, pick the work, write the spec yourself, ship it, then measure it.
• Own reliability and performance. Latency, error rates, and the call patterns clients actually generate. You get full observability data to work from and the mandate to act on it.
• Build the eval layer. Make prompt and model changes measurable before they ship, not after a customer notices.
• Write things down. The surfaces you own should be understandable by the next engineer without you in the room. Documentation sits in your objectives, not in the gap at the end of a sprint.
• Raise the bar on AI-native delivery. Extend our shared Claude Code skill library so the rest of engineering ships the way you do.