CASE MANAGER

Case Manager

Family Service League is seeking a full-time Case Manager for a homeless shelter in Brentwood, NY. The Case Manager will be responsible for conducting client assessments, developing Independent Living Plans, linking clients with community-based service resources. The Case Manager will assist clients in achieving self-sufficiency through advocacy, counseling, and resource referrals.

Responsibilities include:

• The Case Manager will complete new client intakes and explain shelter rules and regulations to clients.
• Meet with clients a minimum of two times per week for face-to-face meetings.
• Develop Independent Living Plan for assigned families.
• Complete Independent Living Plan bi-weekly.
• The Case Manager will complete Mental and/or Physical Impairment form with Independent Living Plan Violations.
• Complete SPA applications for eligible clients.
• Work collaboratively with Housing Specialists in finding permanent housing options for clients.
• Conduct client safety inspections twice a week.
• Address any issues of safety in unit, remove any dangerous items.
• The Case Manager will address unit cleanliness and client hygiene and assist client in daily living skills development.
• Collaborate with the Office Manager on client shelter obligations.
• Work with clients in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligations.
• Review, complete, follow up, and submit FSL Client Incident Report to the Compliance Supervisor.
• Maintain and update resource database of social service organizations relevant to the needs of clients.
• The Case Manager will provide ongoing support and counseling for clients in reaching their goals.
• Foster inter-agency collaboration to assist in clients' long-term stability.
• Maintain up-to-date documentation regarding client services in the Homeless Management Information System (HMIS) and client files.
• Complete monthly reports in a timely manner. Submit documentation to DSS Housing Liaison.
• Attend scheduled Case Management team meetings, individual supervision, and trainings as required.
• The Case Manager will oversee the compliance of rules, regulations, and policies of shelter.
• Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols.
• Provide assessment, crisis intervention, and individual, family, and group services to children, youth, and families.
• Advocate for client needs.
• The Case Manager will provide transportation as needed.
• Work collaboratively with members of a larger treatment or service coordination team, both within the agency and in the larger community.
• Collaborate with Security to discuss and resolve client incidents.
• Read and understand the Policy and Procedure Manual.
• Read and respond to daily emails.
• This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients.
• All other duties as assigned.

Qualifications include:

• High school diploma required. Bachelor's degree in Human Services or related field preferred.
• Minimum of 2 year of experience in human services or related field preferred.
• Knowledge of the Suffolk County Department of Social Services preferred.
• Knowledge of human services and previous experience working with at-risk population preferred.
• Excellent interpersonal, verbal, and written communication skills required.
• Strong organizational and time management skills required.
• Proficient computer skills, including Microsoft Office required; experience with HMIS, Google Apps, and web-based project management software preferred.
• Bilingual in Spanish preferred.
• Valid and clean NYS Driver's License required.

Physical requirements include sitting and standing for extended periods of time, as well as moderate lifting of up to 10-15 pounds. Must be able to go up and down stairs.