DRC Customer Success Intern - OVIP. Job in Dover LilyLifestyle Jobs

Job Description Veterans and Military Spouses belong at Oracle. This is a place where your military experience and talent will help you thrive. Our culture of inclusion values the skills that veterans bring to our workforce and empowers you to use them to transform the world for the better. Program Overview Oracle is proud to sponsor the Oracle Veteran Internship Program (OVIP). The program exposes transitioning military veterans and active‑duty Military Spouses unfamiliar with corporate culture to hands‑on job‑skill training, professional development, and integration into the private or public sector. Interns work closely with corporate leadership, veteran coaches, and HR professionals and receive on‑the‑job training and development in fields such as information technology, technical support, facilities, finance, human resources, logistics, marketing, sales, or customer support. Responsibilities Answer inbound customer calls and emails regarding support renewals. Follow up on renewals and manage exceptions that may delay or inhibit renewals. Educate customers on business practices and contractual implications and ensure awareness of the Support Portfolio. Transfer leads to sales representatives for new opportunities. Accurately forecast business targets and opportunities for assigned accounts. Assist with contract maintenance, including address and contact updates. Operate in a phone and email system, taking requests as they come in from any Oracle customer. Drive online quoting, purchase order acceptance, auto renewal, and customer automation. Work as part of a team, share workload across the organization, and build and refine customer‑service skills. Qualifications US Veteran transitioning from active service or Military Spouse new to corporate experience. Minimum 1 year of customer‑service experience in the software or related services industry. Excellent communication, customer‑service, and problem‑solving skills. Strong organizational, analytical, and time‑management abilities. Proficiency with email, Microsoft Office (Word, Excel, Outlook). Experience with sales systems is a plus. Self‑motivated, independent, and able to work with minimal direction. Ability to learn new and sophisticated business systems quickly. Preferred: 2 years of proven experience or a BA/BS degree. Working Conditions Full‑time (40 hours per week), no overtime, no weekends. Role is located in Colorado Springs. Work is currently flex; possibility to work at the Oracle facility in Colorado Springs. Requires stable internet connectivity or ability to work from the office. Additional Information Hourly wage: $30 per hour. This is a 40‑hour per week position. EEO Statement Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veterans’ status, or any other characteristic protected by law. Oracle will consider qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr