Claims Service Representative - Countryway

Claims Service Representative - Countryway Location: Goochland, VA Company: POSITION TITLE: Claims Service Representative- Countryway STATUS: Exempt COMPENSATION RANGE: $42,000 - $48,000 Annually LOCATION: Based out of our beautiful West Creek Office, located at 12580 West Creek Pkwy, Richmond, VA 23238. REPORTS TO: Claims Process and Support Manager

POSITION SUMMARY:

Countryway of Virginia Farm Bureau is seeking a Customer Service Representative. The 鼎SR\" handles windshield and towing claims, rental cars, claim dispatching, scheduling and processing salvage vehicles, medical bill processing, answers telephones, assists department with document processing and creation, and other duties necessary to serve customers and claimants. Position: Full Time, Salaried opportunity with benefits Plan Schedule: Monday - Friday 8:00am - 4:30pm, schedule supports a 37.5 hr work week Hybrid schedule is offered, after in office 6-month training period is completed.

PRIMARY DUTIES

Maintain the glass/ rental help desk. Dispatch claims. Evaluate and determine claim assignments. Insure customers are receiving best possible customer service. Verify and pay towing claims. Set up car rentals with appropriate rental firms and pay rental invoices. Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs. Maintain salvage programs and record/process salvage titles. Assist entire unit with claim set-up, payments, mailings etc. Back-up other personnel on all claim types (Auto Physical damage, Medical Management, Liability, Property) when required. Process all types of claims as required. Serve as a technical resource for other claim department personnel . Process Medical Claims bills and invoices (ME, MP, No-Fault/PIP, etc. Process incoming mail and messages.

ADDITIONAL DUTIES

Provide management reports as required Assist with mail in the unit Answer phones and back-up all other representatives All other duties as assigned by the supervisor

MINIMUM EDUCATIONAL/EXPERIENCE QUALIFICATIONS

High school diploma or equivalent

MINIMUM SKILL QUALIFICATIONS

Previous experience with on-line and stand-alone computer systems Dependable Excellent oral and written communication skills Strong organizational skills Strong computer skills (Word and Excel) High level of initiative/motivation Excellent attention to detail and time management Able to multi-task, prioritize and organize with limited supervision Ability to build rapport quickly

PREFERRED QUALIFICATIONS

INS Insurance courses AIC Insurance courses At VA Farm Bureau, we provide an exceptional benefits package, including ongoing job development and support in all roles, paid training and continuing education reimbursement, medical and dental insurance available on your first day, generous employee 401K contribution, excellent Paid Time off (PTO) plan and more! Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race, color, national origin, religion, gender, pregnancy, age, disability, orientation or veteran status. #J-18808-Ljbffr Countryway Insurance Co.