Digital Channel Analytics, Sr Associate

Job Description

Job Summary:

As a Quant Analytics Senior Associate on the Digital Analytics team you will support an extensive portfolio of digital products by using data to provide recommendations that enhance the customer experience and build long term, profitable customer relationships. In this role, you will be the driver of the analytics book of work that is transforming Chase’s cross-channel, cross-line of business strategy to a hyper-personalized, data-driven, customer centric model. 

Your expertise in digital data and analytical thought leadership will be used to help define OKRs, develop and measure A/B tests, scope strategic analytical questions and create analytical plans providing insights to drive outcomes for Chase’s 80+ million digital customers.   You will be responsible for delivering actionable analysis in clear and compelling terms while building relationships with Digital Product, Tech, Design, Strategy and more.  The ideal candidate should be self-driven and independent, motivated to establish and grow a platform to push the business forward.

Job Responsibilities:

• Data Storytelling : Analyze and visualize digital customer behaviors to craft compelling narratives that drive insights and action.
• OKR Management : Lead the creation, iteration, reporting, and causal analysis of OKRs to track and achieve strategic goals.
• Data-Driven Decision Making : Foster data-informed decisions and experimentation by establishing strategic partnerships, promoting best practices, and ensuring clear communication.
• Opportunity Identification : Develop OKRs and conduct deep-dive analyses to uncover opportunities for driving Digital CSAT, Engagement, and Deepening
• Consultation : Serve as a subject matter expert in Digital data, providing consultation to the broader Data & Analytics organization.

Required qualifications, skills, and responsibilities: 

• 5+ years of experience analyzing customer experiences, digital products/usage
• Proven track record of problem-solving using data and building new analytics capabilities. Talent for translating numbers into an actionable story for business leaders
• Superior written, oral communication and presentation skills with experience communicating concisely and effectively with all levels of management and partners
• Experience in querying big data platforms and SAS/SQL
• Experience with Digital Analytics
• Bachelor’s degree is required (preferred in data science, mathematics, statistics, econometrics, engineering, or related fields).

Preferred qualifications, skills, and responsibilities:

• Hands-on experience with generative AI solutions, including large language models, retrieval-augmented generation, and agentic AI frameworks.
• Experience with analytical tools such as Python, R, Alteryx, Tableau, and Adobe Analytics
• Experience working with Big Data environments (i.e., Snowflake, AWS)
• Experience with A/B testing 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.