Project Manager, Technical Customer Support

Job Description

Job Description

Summary: 

The Project Manager, Technical Customer Support will assist the Director, Technical Customer Support in contract negotiation, legal language (technical), drafting, and LOI reviews. The PM, Technical Customer Support will also provide technical support to customers prior to delivery and during the lease. The PM, Technical Customer Support will also provide strategic direction to the sales and senior leadership teams while developing technical training modules for the sales team. This role will report directly to the Director, Technical Customer Support.

Responsibilities: 

• Assist with the drafting of the technical content of letters of intent, general terms agreements, lease agreements, maintenance service agreements and any other legal documents that require technical input.
• Review of all letters of intent, general terms agreements, lease agreements, maintenance service agreements and any other legal documents that require technical input.
• Provide technical support to the Sales and Trading teams during negotiations as required including on-site visits.
• Provide near AOG-level technical support to the customers of Willis Lease during negotiation, delivery and during the lease term.
• Assist the Director, Technical Customer Support in the negotiation of maintenance service agreements and other technical-based external agreements.
• Assist in the development of training programs to develop the technical knowledge base of the sales and trading teams.
• Attend and report from appropriate industry events as directed by the Director, Technical Customer Support.
• Create and implement process improvements to increase productivity across the WLFC Technical Services team.

Qualifications / Requirements: 

• An EASA certified B1/B2 engineer or a similarly qualified University Degree-level engineering applicant. A Diploma in Law is preferred though not essential.
• An aptitude for the interpretation of legal language and a strong command of English in conjunction with a high degree of technical knowledge across all large fan engine types. 
• The ability to negotiate with customers and servicers whilst maintaining a professional manner and preserving relationships is important. 
• A technical background with some legal qualification is preferred.

Travel/Misc.: 

• As needed.

Here at Willis Lease Finance Corporation (WLFC), we are dedicated to fair hiring practices and diversity in the workplace. We are committed to a workplace environment that encourages growth and respect for all current and prospective employees based upon job-related factors such as their educational background, work experience, and ability to perform the essential functions of a particular job. It is the policy and practice of WLFC to prohibit any form of discrimination or harassment based on race, color, age, national origin, religion, sexual orientation, sex (including pregnancy, childbirth, or related medical conditions), gender identity or gender expression, military or veteran status, physical or mental disability, genetic information, or any other status protected under applicable Federal, state or local law. WLFC is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application processes.

If you need assistance or an accommodation due to a disability, you may contact us at View email address on us.fitly.work.

WLFC also offers a comprehensive benefit package to its eligible employees. This includes medical, dental, vision, 401(k), Roth 401(k), HSA in conjunction with a high deductible plan, life insurance, supplemental insurance, travel accident insurance, employee assistance program, short & long-term disability, employee stock purchase plan, employee education reimbursement plan, matching gift program, health and wellness plan, and paid time off.

To Executive Search Firms & Staffing Agencies: Willis Lease Finance Corporation (WLFC) does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered WLFC property, and WLFC will not be obligated to a referral fee. This includes resumes submitted directly to any WLFC employee, including Hiring Managers, without contacting WLFC Human Resources Talent Acquisition Department.