Customer Service Specialist

## Surety Service RepresentativeApplylocations: Waukeetime type: Full timeposted on: Posted 7 Days Agojob requisition id: R0000879**Job Description:**We are looking to add a **Surety Service Representative** to join our **Surety** team in **Waukee, IA**. Offering a forward-thinking, innovative, and vibrant company culture, along with the opportunity to share your unique potential, there really is no place like Holmes!**Essential Responsibilities:*** Prepares Surety Bonds as Required per Specifications and/or State Statutes* Carries out the workflow process to issue bid bonds including another team member verifying the bond is correct before sending out to the client.* Maintain current and accurate client information in the system, including main point of contact, addresses and Surety provider to ensure high levels of client satisfaction.* Respond to daily client requests of bid bonds, performance and payment bonds, commercial bonds, renewals and endorsements, as well as accurately invoicing bonds and answering accounting questions.* Calculates bond premium by determining classification of contractors type of work* Aids Client Executives in setting up new business by preparing General Indemnity Agreements, verifying client legal name and any other items to establish the account.**Qualifications:*** Education: High school diploma; college degree preferred.* Experience: 3+ years' experience preferred, managing clients surety needs in a company or agency environment.* Licensing: Active Property and Casualty Insurance agent license required, or the ability to acquire license within 3 months of hire.* Technical Competencies: Understands and applies surety principles to consult with clients and meet their strategic needs. Contributes to workflows and processes, using agency systems to deliver a world-class client experience while adhering to compliance requirements. Fosters client relationships by understanding their business needs, prioritizing deliverables, managing status, and providing proactive solutions.**Here’s a little bit about us:**In addition to being great at what you do, we place a high emphasis on building a best-in-class culture. We do this through empowering employees to build trust through honest and caring actions, ensuring clear and constructive communication, establishing meaningful client relationships that support their unique potential, and contributing to the organization's success by effectively influencing and uplifting team members.**Benefits: In addition to core benefits like health, dental and vision, also enjoy benefits such as:*** Paid Parental Leave and supportive New Parent Benefits — We know being a working parent is hard, and we want to support our employees in this journey!* Company paid continuing Education & Tuition Reimbursement — We support those who want to develop and grow.* 401k Profit Sharing — Each year, Holmes Murphy makes a lump sum contribution to every full-time employee’s 401k. This means, even if you’re not in a position to set money aside for the future at any point in time, Holmes Murphy will do it on your behalf! We are forward-thinking and want to be sure your future is cared for.* Generous time off practices in addition to paid holidays — Yes, we actually encourage employees to use their time off, and they do. After all, you can’t be at your best for our clients if you’re not at your best for yourself first.* Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities that are important to you — Through our Holmes Murphy Foundation, we offer several vehicles where you can make an impact and care for those around you.* Inclusion & Belonging Programs — Holmes Murphy is committed to celebrating every employee’s unique potential. Through inclusion and belonging initiatives, titled Uniquely United, not only do we offer employees a paid Diversity Day time-off option, but we also have a Uniquely United Committee, Employee Resource Groups, and development programs to advance our culture of belonging. We encourage employees to engage in ways that are meaningful to them to enhance their overall experience!* Consistent merit increase and promotion opportunities — Employees are reviewed annually for merit increases and promotion opportunities because we believe growth is important — not only with your financial wellbeing, but also your career wellbeing.* Discretionary bonus opportunity — Yes, there is an annual opportunity to make more money. Who doesn’t love that?!Holmes Murphy & Associates is an Equal Opportunity Employer.#LI-GH1**There’s No Place Like Holmes!**You'll love what you do and who you do it with when you join Holmes Murphy! Not only can you create connections, experience the energy, and seize the opportunities we have, but you can also:**Grow Your Career** – An abundance of opportunity awaits! Our independence gives our growing and dynamic organization the freedom to create an environment where talent mobility thrives — whether that means career progression, expanding your skill set, or transferring to another Holmes Murphy office.**Learn... On Us** – We believe in building the best experts in the industry, supported through a variety of benefits like continuing education and tuition reimbursement.**Share in Our Success** –Our privately held structure allows us to share our collective success in ways that matter. One of the many ways is through our 401(k)-profit share, which is distributed to all employees regardless of their own contributions!**Take Time to Recharge** – We offer generous time off, including a Health Matters Day, Celebrate Day (for your birthday!), Diversity Day, Volunteer Time Off, and paid parental leave. And yes, we encourage you to take time away! #J-18808-Ljbffr