Automated Dispensing Unit, Pharmacy Technician

Automated Dispensing Unit (ADU) Pharmacy Technician

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

Position Summary: Automated Dispensing Unit (ADU) Pharmacy Technicians take important steps to ensure all medication needs and regulatory compliance standards are met for our patients, and they demonstrate ethical conduct and always maintain patient confidentiality. Success for incumbents in this role includes being able to manage all assigned pharmacy workstations and tasks to support the team's ability to fill patient prescriptions promptly, safely and accurately. Also, helps facilitate local client relationships by being the liaison between our clients and the pharmacy. Providing ongoing client support to help identify opportunities to drive customer satisfaction.

Key responsibilities include the replenishment, audit, and support for ADU cabinets installed at our customer's facilities. Customer service/liaison representative. This includes driving to and from the facilities in company owned vehicles and ensuring regulatory compliance inside and outside of the pharmacy.

Primary Job Duties & Responsibilities:

1. ADU Support - 70%

• Responsible for ADU operation, appearance/cleanliness, quick reference guide replacement
• Restocking / destocking ADUs with medication located at Omnicare serviced facilities
• Completing monthly medication audits of ADUs (inspect and verify med qty, expiration, damage, etc)
• ADU software and user database maintenance
• Review ADU reports for discrepancies, errors, and dispensing data
• Train facility staff training as needed on ADU operation
• Support coordination of New ADU installation; pharmacy and facility readiness including initial ADU inventory, user set-up, etc.
• Responsible for troubleshooting ADU issues with the facility and pharmacy
• Review and complete ADU policies, training and SOPs yearly
• Log deliveries and return accompanying documents as appropriate.
• Keep facility ADUs operating at optimal levels by providing product and monitoring inventory
• Maintain and full compliance with all Federal, State and Local laws and regulations
• Maintain highest professional and ethical standards
• Responsible for alerting management for maintenance issues.
• Maintain safe operation of Omnicare owned vehicles
• Use of mobile phones and applications to navigate your route using basic internet applications and GPS functions per designated route sequence
• Review and complete Driver Safety policies, training and SOPs yearly

2. Pharmacy Technician - 20%

• Partner with function supervisor to coordinate workflow for assigned functions that prepare and process medications.
• Follow policy and procedures for the proper non-sterile and/or sterile product compounding and assembly of clinical products
• May prepare medications by measure, mix, count out, label and record amounts and dosages of highly regulated medications according to prescription orders following Long Term Care Pharmacy policies, regulations, and procedures.
• Performs compliance tasks and the related activities in support of the DEA and controlled medication dispensing process.
• Fill all Narcotic prescriptions for all facilities as directed (inclusive of all controlled STAT labels/prescriptions)
• Assist with workflow coordination
• Ensure and maintain a safe and clean work environment
• Rotate and work within assigned pharmacy workstations, to safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations. Workstations include Packaging, Staging, Returns, Receiving, Cycle Fill, Machine Packaging
• Responsible for preparing the finished prescription as well as other light warehouse duties.
• Responsible to receive product deliveries, pull and stage product for distribution, rotate stock, and coordinate activities with drivers to ensure shipments are accurate and deliveries are timely.
• Perform physical inventories.
• Sort all baskets from PV2 according to facility units, location, and delivery times
• Scans all medication pending for delivery
• Prepares manifests and ancillary paperwork to correspond to appropriate nursing facility.
• Retrieve medication totes from PV2 pharmacists that are to be scanned for delivery (STATs included)
• Check bins before delivery departure for missed meds
• During down times assist pharmacy floor for additional support.
• Scans manifests into system for confirmation of delivery.
• Follow all applicable government regulations including HIPAA.
• Take important steps to ensure all medication needs and regulatory compliance standards are met for our patients, and they demonstrate ethical conduct and maintain patient confidentiality at all times.
• Maintain and full compliance with all Federal, State and Local laws and regulations
• Maintain highest professional and ethical standards

3. Customer Service/Liaison - 10%

• Interact with facility staff and leadership in a clear and professional manner to deliver messages and solicit feedback/request which will be logged into our central data base for follow up and issue resolution.
• Assist in the tracking of in-facility equipment such as med carts, fax machines, and scanners.

Education:

High School Diploma or General Equivalent Development (GED) - Required

Other License(s): Licensed/registered pharmacy technician or as required by state law

Prior Relevant Work Experience :

1 to 3 years - Preferred

Minimum (Required) Qualifications

• Verifiable High School Diploma or GED is required
• Licensed/registered pharmacy technician or as required by state law
• PTCB National Certification
• The ability to concentrate on a task over a period without being distracted
• Use and understand verbal and written communication to interact with customers and colleagues
• Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• The ability to use math to solve a problem, such as calculating day's supply of a prescription
• Is able to judge when something is wrong or is likely to go wrong; recognizing there is a problem
• Choosing the best course of action when faced with a complex situation with several available options
• Customer service orientation
• Possess geographical knowledge of service area
• Current, valid driver's license in the state at the level required for the vehicle's operation
• Ability to drive for long periods of time

Preferred Qualifications:

• Prior experience in the long-term care industry
• Previous experience in a pharmacy, retail, medical, or customer service setting
• Previous experience as a Pharmacy Technician

Physical Demands:

• May sit, stand, stoop, bend and walk intermittently during the day. May sit or stand seven (7) to ten (10) hours per day. May be necessary to work extended hours as needed. Finger dexterity to operate office equipment required. May need to lift up to twenty-five (25) pounds on occasion. Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus. Must be able to hear normal voice sounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.

Work Environment:

• Work in a climate-controlled, smoke-free internal environment.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of