Ops Supervisor Hauling

Position Summary Within a division, the Operations Supervisor – Hauling Operations is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll‑off (industrial) and/or container delivery and pick‑up) across a geographically dispersed area. The Operations Supervisor oversees drivers and helpers and works with the Operations Manager and General Manager to implement tactical initiatives that drive functional excellence and budget achievement. The Operations Supervisor ensures adherence to all accident‑prevention programs and leads operations to meet safety, environmental, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement. Principal Responsibilities Safety Understand and provide leadership to achieve and communicate safety goals and objectives. Work to remove unsafe conditions or situations from drivers’ routes. Collaborate with the sales team to identify and eliminate unsafe conditions on new routes or for new customers. Partner with the maintenance department to ensure equipment remains in working order and complies with safety standards. Oversee effective safety and accident‑prevention programs and implement a loss‑control and safety program. Engage assigned employees in active participation to instill a safety culture through demonstration of personal commitment and outreach. Customer Experience Provide service to all customers that meets or exceeds expectations of the entire customer experience. Understand missed pickup goals and meet or exceed related expectations. Resolve unusual service requests, equipment breakdowns and schedule changes with timely communication to all stakeholders. Interact with customers to solve issues and improve overall experience. Serve as a positive corporate representative to drive satisfaction and loyalty. Efficiency Establish productivity goals where needed; ensure adherence to operating standards; manage labor hours and disposal expenses per established plans. Lead drivers to exceed productivity goals on all routes. Create, modify, and improve routes to maximize density and efficiency. Reduce route hours using techniques such as service conversions and container upsizing. Execute other operational plans to help achieve or exceed the division’s budgeted goals. Support maintenance and fleet quality and maintenance for service delivery. Employee Engagement Create a collaborative, communicative team environment and drive engagement. Build and develop talent, understand employees’ career goals and provide coaching to prepare them for advancement. Perform other job‑related duties as needed or assigned. Qualifications Able to direct large staff. Process‑oriented and results‑oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources. Demonstrated problem‑solving, analytical, critical‑thinking and decision‑making skills. Collaborative with a talent‑focused approach, including hiring and developing high‑performance teams. One year of lead or supervisory experience. Rewarding Compensation and Benefits Comprehensive medical benefits coverage, dental plans and vision coverage. Health care and dependent care spending accounts. Short‑ and long‑term disability. Life insurance and accidental death & dismemberment insurance. Employee and Family Assistance Program (EAP). Employee discount programs. Retirement plan with a generous company match. Employee Stock Purchase Plan (ESPP). Paid Time Off (PTO). Benefits: The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO Statement Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. #J-18808-Ljbffr Republic Services