Assistant Manager Sally Beauty

Assistant Store ManagerThis position plays an essential role in executing the company's selling model, ensuring an engaging and personalized customer experience that drives sales and loyalty. The role will require supporting the Store/Training Store Manager and instilling Customer and Operational Excellence within a store. Model and train associates on company policies and procedures, product knowledge, merchandising, brand standards, customer service skills, and selling strategies.Key Responsibilities:Support the Store Manager in all areas of daily business operations, implementing company strategies to drive sales, meet goals, and monitor performanceAssistant Store Manager supports the Store/Training Store Manager to motivate associates, provide feedback, and foster a positive work environmentAssistant Store Managers consistently deliver an optimal customer experience and set the example through role modeling exceptional customer service behaviors to all associatesCan identify strengths as well as opportunities for each associate and can effectively address by coaching and training in alignment with Store/Training Store ManagerRepresents and fully supports our Cultural Values and SBH EssentialsChampion for change and supports new initiatives in partnership with the Store/Training Store ManagerBuilds strong working relationships with Store/Training Store Manager and AM/DM to communicate information timely, as neededFosters an environment of diversity, inclusion, and belongingEnsures all brand standards are met, such as merchandising, POGs, marketing, back rooms, dress code, etc.Ensures the store environment is always safe for associates and customers by adhering to safety protocols, policies, and proceduresDrives focus on both the in-store selling model and omni-channel with follow up to coach team, as needed, to achieve company goalsProvides supervision and supports the Store Manager's direction and planning of associates' daily goals and activities to deliver an exceptional customer experience that maximizes sales/KPIs, NPS, and drives customer loyaltyResponsible for protecting company assets by ensuring all inventory control and cash procedures are followed in-store regarding shrink, damages, banking, etc.Knowledge, skills & abilities requirements:High School Diploma or equivalentMust be 18 years of age or olderMinimum 3+ years of retail sales/customer service experience preferredAt least 1+ year(s) prior management experience preferredAbility to lead or support a team of associates to meet business objectivesDemonstrate ability to communicate with team and management effectivelyProficient with company technologies used and can lead others with easePractice of consistently meeting company expectations for brand standardsIntegrity for demonstrating our culture and values to a high standardAbility to maintain overall performance at a minimum level of'meets expectations'Must have scheduling availability to meet the needs of the businessCosmetology license desirable, but not requiredCompetencies & attributes:Results Driver—Holds self and team accountable to a high standard while focusing on the key priorities. Self-motivated, adapts quicklyCustomer Focused Partner – Builds a customer-centric culture by leading the team in delivering exceptional service and fostering long-term relationships while identifying customer needs, trends, and opportunities to drive loyaltyProblem Solver & Decision Maker – Demonstrates the ability to analyze information and objectively evaluate alternatives to make sound decisionsEffective Communicator – Self-aware of impact and style when communicating information and engaging with others. Skillful in adapting style where necessary, asks questions, and listens.Flexible & Agile Adapter Responsive and positive to change with little direction or ambiguity, even under pressurePassionate Learner – actively learns, open to feedback, and frequently applies learning to the roleWorking conditions & physical requirements:The position requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy items such as shipment or record boxes. The work may require specific but common physical characteristics and abilities, such as above-average agility and dexterity. May be required to work in other stores from time to time. The work environment involves everyday risks or discomforts that require standard safety precautions typical of places like offices, meeting and training rooms, retail stores, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.