Senior Operations Manager (US)

Job Description

Job Description

Ready to revolutionize healthcare, making it faster and more accessible than ever before?

How we started:

Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.

Where we are now:

We've earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.

In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.

Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.

Where we're going:

2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you'll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.

There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!

The Opportunity

We are looking for a Senior Operations Manager to own the performance, efficiency, and scalability of our US clinical service. This is a high-impact, cross-functional role sitting at the intersection of clinical excellence, workforce strategy, and operational execution.

You will serve as the operational engine behind our clinician workforce; driving performance insights, workforce planning, and service readiness across a multi-state, multi-licensure provider network. You will partner closely with senior US stakeholders, including Medical Director and VP Commercial, to drive service excellence and ensure services are ready to support new product launches.

This role is ideal for a data-driven operator with deep experience in virtual care environments who can balance strategic thinking with hands-on execution, and is passionate about delivering outstanding patient and clinician experiences at scale.

What you'll do

• Own and monitor the core clinical performance framework, including prescribing and patient support SLAs, clinician productivity, prescription outcome metrics, dispatch rate, cost to serve, and CSAT attributed to provider care.
• Build and maintain operational dashboards to surface trends, identify gaps, and drive corrective action with the Medical Director.
• Develop and present regular performance reports and data-driven recommendations to senior leadership.
• Support US Medical team to fulfil compliance and audit requirements.
• Lead workforce planning for a diverse clinician workforce, balancing state-level licensing requirements, cost optimisation, and patient demand coverage.
• Develop and manage a multi-state clinical licensing strategy to ensure comprehensive national coverage.
• Utilise demand forecasts to drive real-time and long-term staffing decisions, optimising scheduling utilisation and workload distribution across states and license types.
• Partner with the Talent Team to ensure the pipeline supports capacity needs as the business scales.
• Partner with the VP of Commercial US and Medical Director to prepare the clinical service for new product and market launches; translating commercial objectives into operational requirements and ensuring the service is ready to scale.
• Lead clinical operations workstreams for new initiatives, from scoping through to implementation, including cross-functional coordination with Pharmacy & CS Operations.
• Supervise a small team (Clinical Team Lead / Coordinator) to oversee clinician engagement, billing, and licensing operations.
• Provide coaching, development, and clear performance expectations for your direct reports, fostering a culture of accountability, continuous improvement, and high standards.
• Work in close partnership with the Medical Director and PC Owners to manage clinician performance, address quality or compliance issues, and maximise the patient experience.
• Support providers to be productive by ensuring excellent onboarding processes, role clarity and tooling.
• Continuously identify and implement process improvements that increase operational efficiency, clinician experience, and patient outcomes.
• Build business cases for Product-led solutions to streamline clinician workflows and improve patient experience.
• Build scalable processes, playbooks, and frameworks that support the business as it grows.

What you'll bring to HeliosX

• 5+ years in healthcare operations, strategy & ops, or management consulting, must include experience with virtual care or telemedicine.
• Proven experience managing a multi-state, multi-licensure clinician workforce, including familiarity with state licensing and credentialing complexity.
• Strong analytical skills, autonomous in building complex data models and using data visualisation tools. Ability to query databases independently (e.g. SQL) is a plus.
• Experience with workforce planning and demand forecasting, including translating volume and capacity data into staffing decisions.
• Experience managing operational budgets, including cost to serve analysis, variance reporting, and translating operational levers into financial impact.
• Proven programme management skills; able to own complex, cross-functional initiatives from scoping through to delivery.
• Excellent communication skills, with experience presenting to senior stakeholders.
• Experience managing and developing direct reports.
• Bachelor's degree required; Master's or MBA preferred.

Who you are

• Equally comfortable building data models and presenting findings to stakeholders.
• Financially literate; you understand how operational decisions translate into cost.
• A clear communicator who can translate clinical complexity into business language and vice versa.
• A collaborative leader who builds strong relationships across clinical, commercial, and technical teams.
• Patient-first and clinician-aware.
• Comfortable with ambiguity and energised by building in a fast-moving environment.

We are currently only able to hire from the following states:

• Florida
• Georgia
• Idaho
• Maryland
• Nevada
• North Carolina
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Washington
• Massachusetts
• California
• New Jersey

Life at HeliosX

At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!

Aside from working with our all-star team, here are the other benefits of coming on board:

• 12 days of Paid Time Off (not including 6 days paid holiday)
• Paid sick time off and floating holidays
• Private Medical Insurance with United Healthcare
• Dental and Vision Care coverage with Guardian
• Enhanced parental leave
• Employer retirement contribution of 3% match through Guideline 401(k)
• Headspace subscription, with an option to add up to 5 friends or family
• Equipment needed for your role, ie. laptop and headset
• Access free HeliosX products and enjoy family discounts

#LI-Hybrid #LI-Senior #LI-DNI

Salary Banding

$150,000—$180,000 USD