Senior Manager, Change Management

Point B is a business innovation firm that takes the guesswork out of transformation. We engineer your future by combining advanced technologies and industry expertise to help you reimagine your business and its processes to get ahead and stay ahead. We're consulting done different. While others might say it, we live it—your success is our success. We start with the challenges you face, then partner to drive to what’s right for your business, your people, and your future. The proof is in our world‑class NPS score that consistently triples our competitors. We know how to listen carefully, respond with agility, and accelerate time to value. When you partner with Point B, you’ll experience the speed and confidence needed to spot critical pivots, navigate complexity with ease, and tailor technology to fit your needs. We're ready to start generating your future today. Job Summary The Senior Manager is a client‑facing role that leads complex business and technical engagements that help our clients solve their toughest business challenges. Senior Managers manage highly complex programs with multiple workstreams and impacts. In addition to high‑quality delivery, the Senior Manager actively contributes to business development, provides quality oversight, and supports others’ professional development and career progression. Senior Managers may be staffed as a leader for one or more team‑based engagements, but can also function as high‑level individual contributors. Responsibilities Decision Making and Influence Contributes to the development of the Service Line Guides strategic and tactical decision making at an engagement level Client Service Delivery In collaboration with Client Leaders, Project Leads, and Engagement leaders, operates as a client’s adviser and partner through all phases of an engagement; operates effectively at the highest levels of our clients Adapts program application and execution to different client situations Leads and manages the strategic and tactical elements of the full lifecycle of complex, cross‑functional initiatives and drives decision‑making throughout the process to move the work forward Develops and manages complex program structures, schedules, budgets, resource plans, and other key project deliverables Identifies potential risks, develops mitigation strategies and recommends key decisions for complex program Delivers quality oversight of engagements and provides informal and formal development feedback to associates on their engagement Builds strong partnerships through effective collaboration with client and internal stakeholders Business Development Develops deep knowledge of firm and client businesses. Builds and maintains professional network with clients, partners, and stakeholders Collaborates with Client Leads to drive extensions, and new business opportunities by identifying (extension, expansion, adjacent) opportunities, architecting solutions and contributing technical subject matter expertise. Often focuses on deal architecture and closure Supports proposal development, including writing technical sections, defining project scope and estimating project effort. Develops and leverages tools and practices that bring Service Line expertise to the sales cycle in rapid and repeatable ways Leadership May be expected to serve as a 1:1 Coach Collaborates with Project Officers and engagement leaders to provide feedback to their 1:1 Team Members Designs, coaches, and drives the success of team and Team Members Coaches and mentors others in developing new skills and growing their careers Delegates effectively to create leverage and opportunities for the team to grow and develop on the job, including core delivery and business development skills Consistently demonstrates and lives Point B values Intellectual Capital Builds and maintains technical knowledge and expertise of one or more capabilities Demonstrates thought leadership internally and externally (e.g., publishing, speaking at conferences, leading webinars) Stays current in domain area trends; conducts benchmarking and research; understands best practices and changes (i.e. laws, regulations, etc.) Other duties as assigned Required Qualifications B.A. or B.S. degree required 10+ years of experience Ability to work on‑site as requested Ability to work remotely Ability to travel up to 80% Ability to work non‑standard work hours as necessary Desired Qualifications MBA desired Proven ability to lead complex engagements Experience coaching or mentoring others on day‑to‑day development and career progression Experience serving as an advisor to senior business leaders Consulting experience Cross‑industry experience highly desired, or deep experience in a strategic industry Experience with technology, systems implementation, PMO, operations, and/or process improvement desired Role Specific Qualifications Organizational effectiveness experience Excellent verbal and written communication skills, including designing and facilitating client workshops Experience planning and managing own work and providing oversight on the work of others; able to collaborate within a larger program Experience with change management methodologies/tools; relevant certifications are a plus (ProSci, ACMP, etc.) Exposure to organizational design methodologies Experience being an effective member of a variety of teams, including ability to resolve issues with colleagues and clients $118,500 - $263,500 a year The estimated salary range for this role is $118,500 - $263,500 USD per year. This salary range is provided as required by local and state law as applicable. Individual salaries vary on a number of factors including but not limited to geography, skills, education, experience and unique qualifications where applicable. Bonuses are awarded at Point B’s discretion and are based upon individual contributions and overall firm performance. Employees hired on or after October 1 are not eligible to participate in the current year’s bonus or merit increase cycle. Eligibility will begin with the following performance cycle, in accordance with company policy. Point B is an equal‑opportunity employer committed to a diverse workforce. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. You can read more about our commitment to diversity on our website. Point B is committed to providing equal opportunities for persons with disabilities or religious observances, which includes providing reasonable accommodation for individuals with disabilities or for religious purposes. Applicants with disabilities may contact our Accommodations team at View email address on click.appcast.io or View phone number on click.appcast.io to request and arrange for accommodations through the application and/or recruiting process. If you need assistance to accommodate a disability or religious observance, you may request an accommodation at any time. Please note: This mailbox is only for accommodation requests or questions. Please use the Contact Us form for any recruiting inquiries. Legal Information for Job Seekers can be accessed on our Careers Website. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr Jobtailor