Restoration Operations Manager

Restoration Operations Manager

Train, supervise, and oversee technicians providing cleaning and restoration services for the Company including carpet/floor/tile cleaning, water damage, fire/smoke and mold mitigation and remediation, and biohazard-crime scene cleanup. Assist owners in developing and implementing long-term strategic growth plans for the Company. Oversee prompt, efficient, and profitable delivery of all services while ensuring Company standards for quality and customer satisfaction are met. Strive for market leadership, innovation and best-in-class customer experience through ongoing coaching and mentoring of staff and business processes enhancement. Efficiently manage daily operations including job estimating, staffing, scheduling, invoicing, job costing and documentation, technician training, inventory & supplies tracking and purchasing, equipment maintenance, recordkeeping, and employee relations. As necessary, perform cleaning & restoration services offered by the Company to customers.

Responsibilities

• Assist senior management in recruiting & hiring of technicians and contract labor.
• Train, supervise, discipline & positively engage with staff and contract labor to promote professional development and growth.
• Manage day-to-day operations with input and oversight from senior management including job estimating, costing & documentation; staffing, scheduling, supervising & inspecting jobs; technician training, inventory/supplies tracking & purchasing; equipment maintenance; recordkeeping; and employee relations.
• Oversee and ensure timely, efficient, consistent and professional delivery of high-quality customer services in accordance with Company and industry standards.
• Meet or exceed established targets for responding to and completing estimates on losses.
• Maintain strategic relationships with vendors and subcontractors.
• Continuous focus on business process improvements to further efficient delivery of high-quality, effective services to customers.
• Develop and foster relationships of trust with customers that build brand recognition, promote public awareness and a positive Company reputation.
• Provide honest, accurate information & professional advice to customers including recommended v. necessary work, cost and pricing, job timing, scheduling, etc.
• Display fiscal vision, responsibility, and discipline to ensure overall financial health and profitability of Company.
• Consistently meet or exceed Company targets for sales, COGs, job costing, direct labor, net profit, liquidity, cash flow, quality ratings, and customer satisfaction.
• Plan and execute projects to completion.
• Write job estimates and obtain written contracts and payment terms for projects.
• Coordinate estimates from subcontractors.
• Maintain an efficient and accurate flow of production paperwork from job site to administration.
• Coordinate resource planning of technicians, laborers, and subcontractors with scheduler.
• Track equipment used on company jobs.
• Order materials required for projects and coordinate delivery to the job site.
• Maintain effective communication with customers and involved third parties including owners, building engineers, property managers, tenants, etc.
• Perform property inspections and complete reports.
• Maintain project files.
• Attend and assist in conducting company meetings.
• Perform production work.
• Perform minor repairs on company equipment and vehicles.

Qualifications

• High school diploma (or GED) and three (3) to five (5) years of relevant industry experience including managing construction or restoration projects and supervising crews. Relevant industry experience includes water, fire/smoke, mold mitigation & remediation and/or biohazard/crime scene cleanup.
• Associate (2 years) degree or bachelor's (4 years) degree in business or construction management preferred. Advanced knowledge of building construction, remodeling, or restoration.
• Understanding of financial reports including profit & loss, balance sheet, cash flow, and budgeting; knowledge of how costs (materials, direct labor, etc.) impact profitability.
• Ability to review completed job costing, assess performance, and identify areas for improvement.
• Proficient technical skills, experience, and certifications in areas of service Company provides. Must possess 3 or more of the following industry certifications (IICRC or equivalent): Water Restoration Technician (WRT), Applied Structural Drying Technician (ASD), Carpet Cleaning Technician (CCT), Anti-Microbial Remediation Technician (AMRT), Fire & Smoke Restoration Technician (FSRT), Mold Remediation Specialist (MRS), Trauma & Crime Scene Technician (TCST).
• Intermediate to advanced proficiency in using computers, software applications, the internet, and industry-specific technology including CRMs, project management software, Xactimate, 3-D rendering applications, MS Word, Excel, etc.
• Appropriate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
• Effective in receiving feedback and input from customers and employees, seeking out additional information or unspoken issues, and providing timely responses.
• Strong written and verbal communication skills. Write clear, precise, well-organized emails, proposals, etc. using appropriate vocabulary and word usage, proper grammar & punctuation.
• Ability to solicit, process, and integrate inputs & ideas from co-workers and executives.
• Ability to acknowledge and address concerns of customers, co-workers and executives.
• Effective conflict resolution skills based on open and honest dialogue and respect.

Compensation: $55,000.00 - $75,000.00 per year

Welcome to Voda Cleaning and Restoration!

Are you ready to join a dynamic team that is dedicated to a new level of clean? Voda Cleaning and Restoration is not just another cleaning and restoration company; we are the vanguard of excellence in the industry, setting new standards for quality, innovation, and customer satisfaction. As we continue to expand our operations, we're on the lookout for enthusiastic and driven individuals who are passionate about making a difference and leaving a lasting impact in our customers' lives.

At Voda, we understand that a clean and safe environment is essential for human well-being. We take great pride in our ability to restore order, beauty, and safety to homes and businesses after the ravaging effects of water, fire, mold, or other disasters. Our team of technicians comprises skilled professionals who excel in their respective fields, delivering nothing short of perfection in every job we undertake.

What sets Voda Cleaning and Restoration apart?

1. Cutting-edge Technology: Embracing the latest advancements in cleaning and restoration technology, we equip our teams with state-of-the-art tools and equipment, making seemingly impossible tasks achievable.
2. Expertise and Training: Our employees are the heart of our success, and we invest heavily in their growth and development. We provide comprehensive training programs and continuous learning opportunities to ensure they stay at the top of their game.
3. Passionate Team: When you join Voda, you become part of a family that shares an unyielding passion for our mission. Together, we tackle challenges head-on and celebrate triumphs as one united force.
4. Client-Centric Approach: We place our clients at the core of everything we do. Our unwavering commitment to exceptional service has earned us a reputation as the go-to experts for cleaning and restoration needs.
5. Impactful Work: At Voda, every day presents a new chance to make a meaningful difference in people's lives. From salvaging cherished possessions to restoring homes and businesses, our work goes beyond cleaning; it gives hope and brings joy to those in distress.
6. Growth Opportunities: We believe in nurturing talent from within. As you grow with Voda, you'll have access to a world of opportunities for career advancement and personal growth.
7. Positive Environment: A positive work environment is key to our success. We encourage open communication, collaboration, and an atmosphere where creativity and ideas flourish.

So, if you're ready to embark on a journey of impact and excellence, Voda Cleaning and Restoration welcomes you with open arms. Together, we will forge a brighter, cleaner future for our clients, our team, and the world around us.

Join us and be a part of something extraordinary! Apply now and become part of a greater mission!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.