Sales Support Specialist

About this position ePac Flexible Packaging has locations across the United States, Canada, Europe, Africa, Southeast Asia, and Australia. Built on breakthrough digital printing, ePac is at the crossroads of advanced technology and manufacturing. Our mission is to provide consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly small and medium‑sized CPGs, many of whom are focused on creating natural and innovative products for their consumers. Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve, and contribute to the creation of a more sustainable, circular economy. Website: Benefits package includes: 3 Medical Options Dental Vision Employer paid Short and Long term disability 401K with employer match 120 hours Paid Time off 10 paid holidays Potential for company bonus and more! Opportunity We’re opening a brand‑new plant in Mesa, Arizona, and seeking a production planning coordinator for this exciting launch. This is a rare opportunity to build something from the ground up! Why Join EPAC At ePac, you’ll be part of a global company with a local heart. We offer a dynamic, inclusive environment where your ideas matter and your leadership drives growth—for our people, our customers, and our communities. Role Overview The Sales Support Specialist manages customer jobs from order approval to finished product, including all front office and production aspects. This position is responsible for providing effective customer service for all internal and external customers by using excellent, in‑depth knowledge of company products and programs as well as communicating effectively with team members within ePac. The Sales Support Specialist acts as the “heartbeat” of the project team, supporting the planning, execution and closing of projects. Essential Functions and Responsibilities Scheduling and Planning Monitor production schedules and timelines to forecast and communicate project completion, shipment, and/or delivery to customers. Create and release job tickets that support each project through production. Enter Customer Orders in ERP system (MS PrintVis). Provide timely and accurate management of customer transactions. Process customer orders/changes/returns in alignment with defined policies and processes. Project Monitoring Coordinate with on‑site planners to monitor production schedules and timelines and provide accurate updates to customers regarding project completion. Track project milestones and deliverables. Interdepartmental Coordination Coordinate with on‑site and internal teams to determine project resources and capabilities. Use Salesforce to manage communication with sales team, customers and on‑site management. Coordinate with Sales team to provide best‑in‑class experience to customers. Coordinate with Quality department to ensure proper creation of CARs and communication to customers. Risk Mitigation Manage schedule interruptions and troubleshoot project delays. Assist on‑site teams with identifying risks, delays and bottlenecks. Develop plans to mitigate risks to on‑time project completion. Coordinate with Finance to resolve account discrepancies. Communication Provide timely and accurate information regarding project order status and product knowledge requests. Communicate with customers on project updates and projected timelines. Manage trouble‑shooting of emergency orders for customers. Participate in meetings with production staff and front office staff. Enter Customer Orders in ERP system (Microsoft PrintVis). Utilize Salesforce to manage communications with sales team, customers and management. Follow up on all customer transactions promptly. Ensure CARs are created by quality department and communicated to customers. Provide timely feedback to internal team members regarding service failures or customer concerns. Non‑Essential Functions and Responsibilities Sends out sample products to customers. Packages orders for delivery. Provides coverage across plants during team absences. Performs other duties as assigned. Qualifications Experience in manufacturing, packaging, printing, or a fast‑paced production environment is preferred but not required. Familiarity with print production or artwork approval processes is a plus. Excellent customer service via phone, email and in person. Experience supporting customer quotes, timelines, or project expectations is a plus. Strong organizational and time‑management skills. Strong computer navigation skills across multiple systems and applications. Experience using online order entry or workflow management systems is a plus. Deadline driven with a sense of urgency, adaptable, flexible, action oriented. Great customer focus. Experience in Word, Excel and Google Suites. 2–3 years of experience in a customer service or support role. Experience overseeing or supporting customer orders or projects through full lifecycle. Experience working in a manufacturing environment (a plus). Proficiency in data entry and general computer systems. Work Environment Most of the time in a professional office setting with some regular time on the production floor. While performing the duties of this job, the employee could be around, moving mechanical parts and vibration. ePac believes in a collaborative and cross‑trained workforce and encourages all employees to learn all facets of our company. This role will have the ability to learn and train on operational functions throughout the company for career advancements. EEO Statement ePac is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Pay Range: $23–$26 per hour (Phoenix) #J-18808-Ljbffr ePac Holdings, LLC