Operations Manager/Team Leader

Take a leap and join our team!At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.Get to know us: About - Gesa Credit UnionRole Summary:The Operations Manager/Team Leader reports directly to the AVP of Operations and Efficiencies. This Team Leader will supervise the day-to-day operations of the Operations Support Department, make recommendations regarding formulation, development, and implementation of procedures to increase the capabilities, image, and productivity of the department and oversee all back-office operations and functions. The Operations Manager/Team Leader will remain up to date on policy and regulation changes and recommends process updates to ensure the credit union’s compliance to policies and regulations. They will also ensure qualified team members are hired for the department, provide, or arrange for training as needed, conduct evaluations, and orient team members to department duties and procedures. Finally, they will serve as a member of the credit union Management Team and participate in the target goals for the department.What You Will Be Doing:Set the Operations department’s strategic plans to align with the credit union’s business plan. Establish and ensure the implementation of target goals for the departmentOversees daily operations of multi-location Operations Support Center (OSC) by ensuring performance metrics are met according to established service level agreements (SLA)Collaborate with internal business partners to advocate for the OSC’s requirementsCommunicate credit union goals and direction to all employees in department to ensure clear understanding of rules, regulations, requirements, and expectationsOversee the development and monitoring of performance standards. Provide mentoring, coaching, and training to support and develop all team members while ensuring professional and courteous service is provided to all membersEnsure that periodic actual and trending reports are provided to Management and conduct presentations as may be required on occasionCreate the budget for department and track on an ongoing basis for adherenceHandles complex escalated member calls and helps with complex questions for resolutionManage Treasury Management team, provide support as needed and recommend training opportunities to ensure growthPartner with Treasury Management business unit and support Treasury Management products and servicesPartner with branches, departments and Project Managers to support new products and services offered, provide feedback on operational concerns and participate in testing new productsCreate ACH and other risk level processing reports for Executive Management and credit union audits, as well as yearly risk review audits for commercial membersEnsure sensitive data is protected with the highest standard of security and confidentialityMaintain thorough understanding of other departments within the credit union. Have a general knowledge of all service products offered by the credit union to accurately answer questions from members and staffMust understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilitiesMaintain regulatory compliance within all areas Operations overseesAttend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilitiesMaintain oversight of General Ledger balances/reconciliations of the accounts and Deposit OperationsMaintain awareness of changes in the industry and changing trends in Deposit OperationsPerforms audits on all functions, oversees quality monitoring and record keeping for all requestsRecommend promotions/transfers and salary adjustmentsLead Operations Assistance Manager/Team Leader and Sr. Operations Representatives to develop their leadership skills and abilitiesCollaborate with the Operations leadership team to enhance the Operations department and team buildingPerform other related duties as necessary to ensure the success of the Operations departmentAbout You:Strong organizational skills with ability to prioritize and manage multiple complex tasksAbility to supervise and motivate team members and work well in a team environmentRespects and values diversity. Treats people with respect, keeps commitments, and maintains high level of integrityAbility to effectively communicate ideas and information, both orally and in writing. Must be proficient and comfortable with making presentations to groupsPossess excellent customer service attributesDemonstrate interpersonal skills to relate effectively and professionally to members, the public, and colleaguesExperience with Microsoft Office programs. Must be proficient with software applications and reportingComprehensive knowledge and exercise of credit union, state, and federal laws and regulations which pertain to Deposit OperationsStrong problem solving and decision-making skills and process improvement abilityPossess ability to analyze information and make sound decisionsLeadership core competencies:Leaders at Gesa Credit Union are lifelong learners who, by developing themselves, are better able to grow our team members and our organization as well as serve as influential role models for each other. We believe that every team leader, no matter their position or years of experience, must model and continue to strengthen these competencies which are foundational to our view of leadership and support the achievement of our strategic goals.Leading OthersDeveloping OthersEmotional IntelligenceSocial ResponsibilityPerformance & Results OrientationWhat You Will Need:Three (3) years to five (5) years of similar or related experience in a credit union environmentBachelor’s degree in Business Administration or related field. Equivalent experience will be accepted in lieu of a degree Minimum of three (3) years management/supervisory experience preferredSpecialized certification in applicable areas AAP, NCP, Deposit Compliance preferredSome travel will be required to fulfill duties, career development, and responsibilitiesOur Team Member Value Proposition:In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:Competitive PayMedical, Dental, Vision, and Life Insurance20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!401(k) MatchIncentive ProgramTuition Assistance and Student Loan RepaymentCommuter BenefitsPaid Time Off to Volunteer in the CommunityProduct discountsEngaging Work EnvironmentRewards and Recognition ProgramsFull Salary Range:$80,168.40-$119,957.52*While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!"Get wise to what’s possible with a career at Gesa. Join us!We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at View phone number on click.appcast.io or View email address on click.appcast.io to request an accommodation.Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.Selected candidate(s) must be able to pass a pre-employment drug screen which includes screening for all drugs considered illegal or controlled by the State(s) in which the candidate will be performing work, as well as, a credit/background check and a skills assessment.Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.Equal Employment Opportunity (gesa.com)