Quality Supervisor

Job Description

Job Description

Quality Supervisor

Location: Jacksonville, TX

Position Overview
We are seeking a Quality Supervisor to join our manufacturing team. This role is responsible for leading day-to-day quality engineering activities while supervising Quality Technicians and Inspectors. The Quality Supervisor ensures product and process conformity, drives root cause corrective actions, and strengthens overall quality system effectiveness.

This position plays a key leadership role in developing the quality team and supporting plant performance across safety, quality, delivery, and cost.

Key Responsibilities

Quality Leadership and Team Management
• Supervise and develop Quality Technicians and Inspectors
• Provide daily direction, coaching, training, and performance feedback
• Build a strong, accountable, and engaged quality team

Product and Process Quality
• Ensure compliance with customer requirements, quality standards, and internal specifications
• Lead root cause analysis and corrective actions for nonconformances, customer complaints, and audit findings
• Review and approve quality documentation including control plans, inspection plans, work instructions, and deviation requests
• Support and drive APQP activities including PFMEA, control plans, and process validation

Quality Systems and Compliance
• Maintain and improve the Quality Management System (ISO 9001 preferred)
• Support internal and external audits and ensure timely closure of findings
• Monitor key quality metrics such as PPM, cost of poor quality, scrap, rework, and returns
• Lead continuous improvement initiatives to strengthen processes and reduce defects

Cross-Functional Collaboration
• Partner with Manufacturing, Engineering, Supply Chain, and Customer Service to resolve quality issues
• Provide quality support for new product introductions, supplier concerns, and process changes
• Communicate quality risks, trends, and improvement opportunities to leadership

Required Qualifications
• Bachelor’s degree in Engineering, Quality, Manufacturing, or related field
• 7+ years of experience in a manufacturing quality role
• 3+ years of experience leading or supervising teams
• Strong knowledge of quality tools (SPC, FMEA, control plans, root cause analysis)
• Experience working within a formal Quality Management System (ISO 9001 preferred)
• Strong analytical, organizational, and problem-solving skills

Preferred Qualifications
• Experience in HVAC, metal fabrication, or similar manufacturing environment
• Lean manufacturing and/or Six Sigma experience
• Customer-facing quality experience
• Proven ability to lead projects and influence cross-functional teams

Growth and Development
This role offers strong development potential for individuals looking to grow into broader quality leadership responsibilities. As performance and capability are demonstrated, the position can expand toward Quality Manager level scope.

Compensation and Benefits
• 401(k) with company match
• Paid holidays and vacation
• Medical and dental insurance
• Company-paid life and disability insurance
• Flexible Spending Accounts

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Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.

Since our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.

Company Description

Using the best business practices obtained from many years of experience in Business, Law, and Recruiting and Staffing, the Founders at CrossFire Group (“CrossFire”) started in downtown Royal Oak, MI more than a decade ago. With backgrounds in Information Technology (IT) and the Legal Industry, CrossFire began placing by IT and Legal Professionals in contract and direct-hire positions throughout the Midwest.\r\n\r\nSince our founding, CrossFire has grown into a full-service Human Capital Solutions Organization. We are proud of now providing full services beyond recruiting and staffing. Our portfolio of services includes HR supply chain management, human resources consulting, and many customized Human Resource related services.