Product Manager, Senior Associate

Unleash your expertise in discovery optimization and product development by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations to deliver high-quality products that resonate with customers.

As a Senior Product Associate within the Firmwide Core Deposits team, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

The Consumer Deposit Experience Area Product operates in an agile environment supporting all Lines of Business, sitting at the intersection of the product, business and technology. The role will work cross-functionally to drive business outcomes while putting customers front and center.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Supports discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Writes the requirements, epics, and user stories to support product development
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Manage work in a highly organized, flexible manner, while staying focused on critical scope
• Guide the product towards creating maximum value for our clients
• Synthesize large amounts of information in order to inform and make decisions quickly, take risks, course-correct and adapt, and constantly iterate on your approach

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Self-starter able thrive in a fast-paced, collaborative, and cross-functional environment
• Excellent relationship-building and communication skills, with ability to establish trust and credibility across senior stakeholders, lines of business, and functions
• Established track record of delivering results in a complex environment
• Experience managing products in the digital space, with a strong understanding of digital platforms, technologies, and user experiences.

Preferred qualifications, capabilities, and skills

• Bachelor’s degree
• Deep knowledge of the product development life cycle
• Exhibit thought leadership and innovative thinking
• Knowledge of Jira, Confluence, and Agile Methodologies
• Be results-oriented with a strong attention to detail

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.