IT Support Specialist - Service Desk

Job Description

Job Description

Are you ready for an IT role that is as flexible as your skillset?

Our team of technicians is looking for another talented IT Support Specialist to provide amazing support to end users, troubleshoot network devices, administer Windows servers, and manage cloud infrastructure. Due to our collaborative work environment and company sponsored training initiatives, formal education is not necessarily a requirement for this position.

About Us

Integrity Computers is a Managed Service Provider, providing outsourced IT services to small and mid-sized businesses in the Statesville and surrounding areas. Our mission is to end frustration with technology by combining the right solutions with the most extraordinary customer service.

Requirements

These are absolute requirements

• You have a proven personal interest in technology. This could be substantiated by projects you have undertaken or jobs you have held. (e.g. advanced home network setup, volunteer tech jobs, go-to resource for friends/family technology issues, etc.)
• You can pass a background check and drug test.
• You aren't intimidated by attention to detail and documentation.
• You LOVE helping people and solving problems.

These are not required, but are huge assets

• Previous experience in Customer Service
• At least 2 years of experience working for an MSP or comparable experience
• A solid understanding of firewalls, IP, and switches
• Proficiency with Windows Active Directory
• Formal education/certification in the industry
• Microsoft 365 management and support experience

Job Roles and Responsibilities

• Deliver amazing support to our clients via phone and email by handling a wide array inbound service requests
• Model Company core values
• Identifying client frustration
• Identify Process issues
• Effective Team Collaboration and Communication
• Participate in Continuing Education Program

Benefits

• Great team culture where YOU will be valued, and your skills will be noticed!
• Paid Lunches (30 Minutes)
• 9 Paid holidays (3 Floating)
• Starting with 2 weeks and up to 4 weeks paid time off
• Paid Maternity/Paternity/Bereavement leave
• Company funded HRA (for Qualified Medical Expenses or Insurance)
• Company matched IRA contribution or Student Loan contribution
• Paid training and certifications
• Company snack bar
• Gym membership
• All the amazing coffee you can drink