(USA) Senior Manager, Technology Operations

Senior Manager, Technology Operations Position Summary The Product & Launch Operations role drives the operating cadence, tooling hygiene, and cross‑functional readiness required to plan, deliver, and launch a product portfolio predictably and efficiently. This role owns portfolio planning operations and roadmap governance within Airtable/Beacon, ensures KPI alignment and tracking across teams, surfaces portfolio risks and tradeoffs, and leads readiness management for major initiatives across Product, TPM, Engineering, Launch Ops, and key cross‑functional partners (PMM, Sales, CS, Analytics). What you'll do Portfolio Planning Operations & Cadence Own the planning operating model for the portfolio (annual/quarterly cadences), including timelines, templates, and required inputs/outputs. Run portfolio forums (e.g., planning reviews, prioritization checkpoints, execution health reviews) to drive alignment and decision‑making. Standardize planning artifacts and ensure teams follow consistent processes for intake, prioritization, and sequencing. Roadmap Source of Truth Maintain the portfolio roadmap system of record by enforcing Airtable/Beacon hygiene: data completeness, taxonomy, ownership, and update cadence. Define and manage roadmap governance (required fields, definitions, validation rules, and change controls). Ensure roadmap data is reliable for downstream reporting, launch planning, and executive communications. KPI Alignment and Tracking Ensure KPIs are defined, instrumented, and aligned across teams (delivery, adoption, quality, reliability, customer outcomes) during the beginning of the planning cycle (before launch readiness). Establish metric definitions and governance like metric dictionary, calculation logic, refresh cadence, and ownership. Build and enable reporting that provides leadership‑ready visibility into portfolio performance and launch outcomes, with consistent and reliable tracking metrics. Portfolio Management Proactively surface portfolio risks, dependencies, and tradeoffs; drive mitigation plans and decision points. Coordinate dependency mapping across teams and functions, and maintain escalation paths and resolution timelines. Provide clear, concise narratives for leadership on impacts to scope, timeline, resourcing, and customer outcomes. Roadmap Change Management Own the process for roadmap changes (scope shifts, sequencing changes, date changes), including intake, impact assessment, approvals, and communications. Ensure changes are reflected consistently across Airtable/Beacon and communicated to impacted stakeholders. Maintain a decision log and change history to support transparency and reduce churn. Major Initiative / Project Readiness Management Manage readiness for major projects across PM, TPM, Engineering, Launch Ops, and cross‑functional teams (PMM, Sales, CS, Analytics). Drive readiness criteria and evidence‑based checkpoints (requirements clarity, delivery plan, support readiness, enablement, analytics/measurement plan). Coordinate launch communications, enablement needs, and stakeholder alignment to ensure smooth execution through GTM, with partnership across Release Management. Cross‑Functional Launch Coordination Partner with Launch Ops and cross‑functional teams to coordinate launch communication, launch enablement, product training, and launch support preparation. Ensure launch artifacts are complete, shared (launch brief, FAQs, release notes, support playbooks, measurement plan), and comprehended by stakeholders and external partners. Facilitate escalation and issue resolution during critical launch windows. What You'll Bring Bachelor’s degree in Business, Operations, Engineering, or related field (or equivalent experience). 8‑12+ years of experience in product operations, program management, technology operations, or launch operations. Demonstrated experience running portfolio cadences and cross‑functional planning processes. Experience maintaining roadmap tooling and data hygiene (e.g., Airtable/Beacon or similar systems). Strong stakeholder management skills and ability to influence without authority. Preferred Qualifications Experience partnering with PMM, Sales, CS/Support, and Analytics on launch readiness and GTM execution. Experience defining KPI frameworks and metric governance across multiple product teams. Familiarity with dependency management and portfolio‑level tradeoff facilitation. Core Competencies Portfolio planning and operating cadence design Roadmap governance and change management KPI definition, alignment, and reporting Dependency/risk management and escalation Cross‑functional readiness and launch coordination Executive‑ready communication and storytelling Success Measures of Candidacy and Role Acumen Roadmap data completeness/accuracy and stakeholder trust in Airtable/Beacon as the source of truth Improved on‑time delivery and reduced last‑minute roadmap churn through effective change management Clear KPI alignment across teams with consistent reporting and decision‑making Faster dependency resolution and fewer launch blockers due to proactive risk management Higher readiness quality for major initiatives (fewer escalations, smoother launches, clearer enablement) Benefits you'll enjoy At Walmart we offer competitive pay, performance‑based bonus awards, and a comprehensive benefits package that includes medical, vision, dental, financial, and wellness benefits, paid time off, and educational support. Health benefits include medical, vision, and dental coverage. Financial benefits include a 401(k), stock purchase plan, and company‑paid life insurance. Paid time off includes PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave. Live Better U provides 100% coverage for degree and certificate programs, with tuition and books paid by Walmart. You’ll also receive access to leadership development, training, and career growth opportunities. Additional incentives include annual or quarterly performance bonuses and stock‑based compensation for certain positions. Salary Hoboken, New Jersey US‑10649: The annual salary range for this position is $108,000.00 – $216,000.00. San Bruno, California US‑08848: The annual salary range for this position is $117,000.00 – $234,000.00. #J-18808-Ljbffr Walmart