Sr. Customer Account Manager

About the Opportunity We are looking for a Sr. Customer Account Manager to manage contract lifecycle (incl. scope creep) and oversee contract performance for a specified group of key customers to protect profitability, create end-to-end customer visibility across sites, and ensure a consistent, high-quality customer experience, fully dedicated role. Location This position can work remotely and may have travel of up to 30% depending on location, with higher travel in the beginning months of the role. The ideal candidate will be located near one of our US sites. Responsibilities Identify, monitor, and mitigate contract lifecycle management issues (including scope creep) across active contracts for assigned customers; prepare scope creep reports, identify opportunities for contract and pricing updates, and ensure customer account teams maintain accurate, up-to-date records Escalate and resolve major volume or margin leakage in partnership with Account Executives and site Account Managers Establish a single, end-to-end view of customer performance, growth, and contract activity across all sites Manage priority contracts with significant near‑term pricing risk/opportunity or high strategic importance, as designated by EVPs and CCO Partner with the SIOP demand control tower to develop automated contract lifecycle management identification tools Support site‑level customer escalations and ensure coordinated resolution Drive continuous improvement opportunities across customers, contracts, and sites Required Qualifications Bachelor’s degree At least 8 years of account management and/or business development experience supporting Aerospace customers with sales, contracts, and escalations Must be authorized to work in the U.S. on a full‑time basis without sponsorship now or in the future. The Company cannot offer employment to visa holders who require employer sponsorship in the future or cannot work now on a full‑time basis. Must be able to perform work subject to ITAR/EAR regulations. Preferred Qualifications Aerospace and/or manufacturing experience Deep knowledge of key customers and site operations, strong expertise in scope‑creep management and contract processes, and proven skill in resolving customer escalations effectively Experience working in a fast‑paced environment requiring you to pivot and adjust quickly to changing priorities and conditions. Excellent communication and presentation skills, with the ability to effectively engage and influence stakeholders at all levels of the organization. Working Conditions Requires mobility in a manufacturing plant environment while using Personal Protective Equipment. Must be able to have prolonged periods sitting at a desk and working on a computer. Must be able to frequently sit, stand and walk. Must be able to lift and carry up to 15 pounds. Personal protective equipment (e.g., safety glasses and safety shoes) is required on the shop floor Occasional weekend and evening work may be required to accommodate priorities, deadlines, and schedules. Benefits Pursuit Aerospace also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, paid time off, and company‑paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things. Equal Opportunity Employer Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr Pursuit Aerospace