Site Manager

Job Skills / Requirements Summary The Janitorial Site Manager is responsible for overseeing all janitorial operations at a single assigned site, ensuring consistent service delivery, operational efficiency, and customer satisfaction. This role holds full accountability for site performance, including staffing, quality, safety, and compliance with contractual and company standards. The Site Manager serves as the primary point of contact for on-site client representatives and partners with the Area Manager to drive performance and continuous improvement. This position is dedicated to one site and does not oversee multiple locations. Duties/Responsibilities Site Operations Management: Oversee day-to-day janitorial operations at the assigned site, ensuring staffing levels, schedules, and workflows meet operational and contractual requirements. Client Relations: Serve as the primary on-site contact for the client. Maintain a strong professional relationship and ensure expectations, service levels, and concerns are addressed promptly and effectively. Performance and Quality Oversight: Monitor service quality through regular inspections and audits. Identify gaps and implement corrective actions to maintain cleanliness standards and customer satisfaction. Staff Leadership and Development: Supervise and support supervisors and janitorial team members. Reinforce expectations related to attendance, performance, safety, and professionalism. Partner with HR and the Area Manager on coaching, corrective actions, and employee development. Compliance and Safety: Ensure adherence to company policies, safety standards, and regulatory requirements. Monitor proper use of equipment, chemicals, and PPE. Address operational challenges, service complaints, or client concerns promptly. Investigate root causes and implement sustainable solutions. Training and Communication: Ensure proper onboarding and continuous training of staff. Communicate expectations, updates, and changes clearly to the team. Reporting and Documentation: Maintain accurate records related to staffing, attendance, inspections, incidents, and performance. Provide regular updates to the Area Manager. Promote a culture of accountability, efficiency, and service excellence. Identify opportunities to improve processes, reduce costs, and enhance service delivery. Flexible and able to support operations during varied hours, travel to multiple customer sites, and ensure service coverage during schedule changes, staffing gaps, or special requests. Skills Strong leadership and team management skills. Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Ability to manage priorities within a single site. Customer service and relationship management skills. Must have a reliable smartphone for company systems and communication. Physical Requirements Physically able to walk, stand, and inspect facilities regularly, lift up to 30 pounds when needed, and work in a variety of environmental conditions. Language Skills Strong English comprehension and communication skills, including reading safety and procedure documents, writing basic reports, and communicating effectively with staff and customers. Work occurs at various customer sites including offices, manufacturing. Education Requirements (All) High School Diploma or GED required. Equivalent combination of education, training, and experience may be considered. Minimum of three (3) years of janitorial, facilities management, or operations management experience preferred. Previous supervisory or management experience strongly preferred. #J-18808-Ljbffr