Operations Support Specialist

Job Description

Job Description

Job Title: Operations Support Specialist

Reports to: Operations Support Manager

Location: Heritage Behavioral Health Center, Decatur, IL

Schedule: Monday–Friday, 8:00am–5:00pm.

Work Setting: In-Person — mobile across multiple Heritage locations

Position Overview:

Heritage Behavioral Health Center (HBHC) is a Certified Community Behavioral Health Clinic (CCBHC) providing comprehensive behavioral health and primary care services to individuals and families across central Illinois. We are seeking a dependable and service-oriented Operations Support Specialist to help keep our organization running smoothly behind the scenes.

The Operations Support Specialist provides essential logistical, administrative, and operational support across the organization — managing mail and deliveries, coordinating transportation and errands, supporting meeting and event logistics, processing purchasing requests, and maintaining supply inventory. This is a mobile, in-person role that touches every part of the agency. At Heritage, we recognize that every role impacts the individuals we serve, and this position is no exception: a well-run operation allows our clinical teams to focus entirely on delivering exceptional care.

Leadership & Team Expectations

• Demonstrate a sense of pride and ownership in the operational work that supports Heritage’s mission and the people we serve
• Maintain professionalism, reliability, andstrong communicationin all interactions with staff, vendors, and community partners
• Anticipateneeds proactively rather than only reacting to requests — be the person people can count on
• Model and reinforce Heritage’s mission, values, and ethical standards in every interaction

Core Responsibilities:

Mail, Deliveries & Transportation

• Coordinate and distribute incoming and outgoing mail, packages, and internal deliveries across all Heritage locations
• Assistwith transportationlogistics, including pickup and delivery of supplies and materials to off-site locations
• Complete routine errands and operational tasks to support daily agency functions

Meeting & Event Support

• Support meeting and eventlogistics, including food pickup and distribution, room setup, and supply coordination
• Assistwith coordination of agency events and special projects as assigned

Purchasing & Supply Management

• Process and fulfillpurchasingrequests for supplies, materials, and operational needsin accordance withagency procedures
• Maintain inventory of office, operational, and program supplies and notify leadership of replenishment needs before shortages occur
• Assistwithmaintainingorganized workspaces, storage areas, and shared operational resources

Administrative & Operational Support

• Provide administrative and operationalassistanceacross departments as needed
• Communicate effectively with staff, vendors, and community partners to coordinate services and requests
• Follow all agency policies, safety procedures, and confidentiality standards in the performance of all job functions
• Perform other duties as assignedconsistentwith this role

Performance Expectations / What Success Looks Like

The Operations Support Specialist will be successful in this role when:

• Daily operations run smoothly with minimal disruptions or delays in mail, transportation,purchasing, or meetinglogistics
• Staff requests are handled efficiently and accurately, with clear communication and consistent follow-through
• Supplies and operational needs are proactivelymonitoredand replenished before shortages occur
• Staff across the agency view this person as a dependable, organized, and resourceful go-to partner for operational needs
• Tasks and projects are completed on time andin accordance withagency policies and expectations

Knowledge, Skills and Abilities:

• Strong interpersonal, verbal, and written communication skills
• Excellent organizational skills and strong attention to detail
• Abilitytoproblem-solve, multi-task, and manage competing priorities in a fast-paced environment
• Ability to work both independently and collaboratively as part of a multidisciplinary team
• Strong time management skills; ability to consistently meet deadlines and expectations
• Ability to respond calmly and effectively in urgent or emergency situations
• Proficiencywith email, phone communication, and basic computer applications

Education and Experience:

• High school diploma or GEDrequired
• Prior experience inoperationalsupport,logistics, office coordination, or similar role preferred
• Valid driver’s license, reliable transportation, and proof of current automobile insurancerequiredand must bealways maintained

Equivalent combination of education and experience will be considered.

Physical Requirements and Working Conditions:

• Position is mobile across multiple Heritage locations; regular travel between sitesrequired
• Ability to sit, stand, and work at a computer for extended periods
• Ability tolift upto 25 pounds and push low-weight mail carts
• Must adhere to all Heritage policies, procedures, safety standards, and confidentiality requirements

Compensation & Benefits

Salary Range: $17.00/hr - $20.00/hr based on experience

Heritage offers the following with this position:

• Generous Time Off:Vacation,sick, personal, and holiday leave
• Wellness Benefits:Every other Friday off (paid), Employee Assistance Program (EAP), and fitness reimbursement
• Insurance:Health, dental, vision, flex spending accounts, andadditionallife insurance. Health insurance includes substantial agency contributions toward the cost.
• Retirement:401(k) and Roth options
• Professional Growth:Tuitionassistanceand continuing education opportunities