CUSTOMER SERVICE CLERK

Customer Service Clerk

Performs a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Duties and Responsibilities:

• Greets and provides specialized services to customers.
• Performs transactions quickly efficiently and professionally.
• Provides layaway services, explains layaway policies and requirements.
• Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
• Takes and places customer special orders as required.
• Monitors status of rain checks issued to customers.
• Tracks orders and delivery.
• Advises customers of receipt of merchandise and arranges for pickup delivery.
• Adjusts selling price and computes necessary accounting documentation.
• Assists customers in opening NEXCARD accounts.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc.
• Is empowered and responsible for resolving customer problems and complaints consistently tactfully and intelligently ensuring customer satisfaction as the end result.
• Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes uniform standards and assisting supporting sales team members to the maximum extent possible.
• Communicates information to customers knowledgeably and legibly.
• Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding additions deletions customer preferences needs and problems etc.
• Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc.
• As required performs cash register transactions.
• Shops the competition to become familiar with commercial sector retail store sales events policies best practices etc.
• Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
• Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.
• Assists in training new associates in store programs and policies as assigned.
• Performs other related duties as assigned.

General Experience: 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.