Sr. Program Operations Manager

Sr. Program Operations ManagerBelow you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link. If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.Review of applications will begin immediately. To be fully considered, applications must be submitted by Monday, November 2, 2026. The application packet should include 1. A cover letter detailing how the applicants credentials and experience meet the needs, responsibilities, and qualifications stated in the posting; 2. A current resume, and 3. A list of references and their contact information. Only the references of the finalists will be checked. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your employment.Posting DetailsPosting Number - S15943PWorking Title - Sr. Program Operations ManagerDepartment - COE-Education Dean's OfficeAbout the University of Georgia - Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.About the College/Unit/Department - As the 4th largest public college of education in the country and the 3rd largest college at UGA, the Mary Frances Early College of Education (MFECOE) improves the lives of residents of Georgia and beyond through our instruction, research, and service. The MFECOE is a comprehensive college with disciplines focused on teacher preparation, counseling and human development, communication sciences, human movement sciences, career development, student affairs, and educational administration and policy. We place significant emphasis on graduate education with approximately 40% of our students at the graduate level, making us the second largest college at UGA with respect to graduate education.College/Unit/Department website - Type - ExternalRetirement Plan - TRS or ORPEmployment Type - EmployeeBenefits Eligibility - Benefits EligibleFull/Part time - Full TimeWork Schedule - Monday-Friday 8-5; Weekend or evenings as needed for eventsAdvertised Salary - $45,000-$52,000 annualPosting Date - 10/21/2026Open until filled - YesClosing DateProposed Starting Date - 12/14/2026Special Instructions to Applicants - Review of applications will begin immediately. To be fully considered, applications must be submitted by Monday, November 2, 2026. The application packet should include 1. A cover letter detailing how the applicants credentials and experience meet the needs, responsibilities, and qualifications stated in the posting; 2. A current resume, and 3. A list of references and their contact information. Only the references of the finalists will be checked. Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your employment.Location of Vacancy - Athens AreaEEO Policy Statement - The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (View email address on click.appcast.io).USG Core Values Statement - The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.Position InformationClassification Title - Program Coordinator IIFLSA - ExemptFTE - 1.0Minimum Qualifications - Bachelor's degree in a related field or equivalent and 2 years of professional experiencePreferred QualificationsPosition Summary - The Senior Program Operations Manager delivers strategic operational, administrative, and programmatic leadership for View email address on click.appcast.io. Elevating standard public service responsibilities, this role oversees end-to-end management for multi-site programming across Athens, Lawrenceville, and online platforms. The position manages complex CRM data infrastructure supporting 7,000+ annual registrations, directs a multi-site travel-study initiative, coordinates biannual catalog productions, and spearheads budget design and community outreach. The Manager serves as a primary liaison between university administrators, volunteer committees, instructors, donors, and external partners.Knowledge, Skills, Abilities and/or Competencies - Knowledge of CRMs (e.g., Salesforce, Augusoft/LUMENS, or university enterprise systems), managing online enrollment workflows, and leveraging database tools for reporting. Knowledge of working with volunteer committees, advisory boards, and diverse adult learner populations. Knowledge of constructing operational line-item budgets and managing multi-event financials.Physical Demands - lifting of paper boxes up to 25 lbs; sitting at a computer for extended periods of timeIs driving a responsibility of this position? - NoIs this a Position of Trust? - YesDoes this position have operation, access, or control of financial resources? - YesDoes this position require a P-Card? - NoIs having a P-Card an essential function of this position? - NoDoes this position have direct interaction or care of children under the age of 18 or direct patient care? - NoDoes this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) - NoCredit and P-Card policy - Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.Background Investigation Policy - Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.Duties/ResponsibilitiesDatabase Architecture & Systems Management Direct the optimization, security, and day-to-day management of the CRM system to track donor activities, volunteers, committee members, and registrants. Oversee online registration integration and web content strategy to support seamless enrollment processing for over 7,000 registrations annually. Design, run, and present complex data