Banking Center Manager

Job Description

Job Description

Northeast Bank is a Maine-based, full-service community bank and a national commercial real estate lender with offices in Boston, New York, and LA. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, including generous PTO. If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.

POSITION SUMMARY: Responsible for leading the daily operation and growth of a full-service Banking Center. The Banking Center Manager is both a sales leader and an active sales contributor, with deposit growth as the primary focus. This role develops new business, deepens existing customer relationships, establishes and expands primary banking relationships, and maintains a disciplined pipeline of opportunities. The Manager monitors sales and relationship-building activity, coaches and motivates the Banking Center team, and creates consistent accountability for behaviors and results that support overall Banking Center goals. The role also builds brand awareness through community involvement, networking, referral-source development, and visible market leadership while ensuring exceptional customer experience and sound operational execution.

RESPONSIBILITIES:

Sales and Marketing

• Leads all aspects of retail sales, service, and business development for a full-service Banking Center while serving as an active individual sales contributor.
• Is accountable for Banking Center goals, with deposit growth as the number one focus, including acquiring new customer relationships, retaining and expanding existing relationships, and increasing the number of customers who consider the Bank their primary financial institution.
• Personally, develops new business and deepens customer relationships through proactive outreach, needs-based conversations, targeted calling, appointment setting, networking, referrals, and follow-up.
• Establishes clear expectations for consistent sales and relationship-building activities across the Banking Center team and monitors both activity and results.
• Maintains an active, accurate pipeline of prospects, opportunities, next steps, and expected outcomes; routinely reviews the team’s pipeline to ensure disciplined follow-through and progress toward goals.
• Coaches team members through regular observations, sales huddles, individual check-ins, pipeline reviews, and actionable feedback that strengthens confidence, capability, and accountability.
• Promotes a strong sales and service culture aligned with the Bank’s strategic, financial, and operational objectives.
• Ensures effective customer onboarding and ongoing engagement by helping customers fully use appropriate products and services and by identifying opportunities to deepen each relationship.
• Builds and manages centers of influence, referral sources, community relationships, and internal partnerships that create sustainable sources of new business.
• Collaborates with internal business partners to provide comprehensive solutions to customers’ financial needs and makes appropriate referrals across lines of business.
• Maintains current knowledge of competitors, market conditions, customer needs, and opportunities within the communities served.

Customer Experience

• Leads by example as both a relationship manager and sales contributor, using needs-based conversations to deliver appropriate solutions and create lasting primary customer relationships.
• Leads, manages, and coaches the Banking Center team to assess customer and prospect needs, recommend appropriate solutions, and confidently ask for and expand the full relationship.
• Ensure team members demonstrate the knowledge, behaviors, and follow-through required to execute on customer needs and contribute to Banking Center goals.
• Creates an environment in which customers feel welcomed, appreciated, significant, and engaged at every interaction.
• Maintains strong knowledge of the Bank’s products, services, technologies, and customer-experience practices and develops that knowledge across the Banking Center team.
• Fulfills routine and complex customer needs and resolves escalated customer concerns with sound judgment, urgency, and care.
• Provides frequent observational coaching, recognition, and constructive feedback to reinforce consistent execution and exceptional customer experiences.

Talent Leadership

• Develops and leads a high-performing team of Senior Relationship Bankers, Lead Teller, and Teller team with clear expectations for sales activity, relationship growth, customer experience, and operational performance.
• Translates Banking Center goals into individual expectations, regularly monitors progress, identifies performance gaps, and establishes timely coaching and action plans.
• Motivates and recognizes team members while maintaining accountability for consistent relationship-building activities, pipeline follow-through, and measurable results.
• Directly manages human resources processes, including recruiting, interviewing, onboarding, training and development, performance management, disciplinary actions, individual career development, recognition, and retention.

Community Development

• Serves as a visible ambassador for the Bank and is accountable for increasing brand awareness within the communities served.
• Proactively participates in community organizations, networking activities, business events, and market outreach to understand local needs, develop centers of influence, and generate ongoing referrals and sales opportunities.
• Develops and executes a purposeful community and networking plan aligned with Banking Center growth priorities and maintains follow-up on opportunities generated through those activities.
• Is accountable for meeting established Bank CRA and community development expectations.
• Engages the Banking Center team in appropriate community development, networking, and Bank-sponsored activities.
• Builds reciprocal relationships with community partners and referral sources while representing the Bank professionally and consistently.

Operations

• Accountable for the compliance with all applicable federal, state, and local laws and regulations; and Northeast Bank policies and procedures.
• Ensures completion of required compliance related training for all team members of the Banking Center. 
• Maintains security procedures to protect the Banking Center team, and the Bank, from unnecessary risk and exposure.
• Serves as the communication link between all departments and senior leadership to ensure the Banking Center team is informed and understands directives, bank financial performance, initiatives, and other pertinent information.
• Maintains appropriate expense controls in order to stay within budget and explain any significant variances. 
• Prioritizes and plans work activities for self and the Banking Center team.

• Successfully pass technical and regulatory training required by the Bank.

KNOWLEDGE, SKILLS AND ABILITIES:  

• Bachelor’s degree in business administration, finance, or a related field, or equivalent banking or financial industry education and experience.
• Five years or more of progressive and successful retail banking, financial services, and/or management experience, with a track record of building a high-performing sales and service culture.
• Strong knowledge of retail banking, including consumer and business deposit products, deposit-growth strategies, relationship expansion, and appropriate referrals to internal business partners.
• Demonstrated success as an individual sales contributor in acquiring new relationships, growing core deposits, deepening existing relationships, and earning primary financial institution status.
• Proven ability to manage a sales pipeline, establish activity expectations, interpret performance results, and coach to both behaviors and outcomes.
• Proven leader who can inspire, motivate, develop, and hold accountable members of a retail banking sales and service team.
• Strong business development, relationship management, prospecting, networking, and lead-generation skills.
• Excellent communication, interpersonal, consultative sales, coaching, and presentation skills.
• A self-starter who can prioritize responsibilities, maintain consistent follow-through, and adapt to change.
• Ability to teach, coach, and foster development in others.
• Active involvement in local community organizations and a demonstrated ability to build brand awareness and referral relationships.

PHYSICAL DEMANDS AND CONDITIONS:

• Must be able to remain in a stationary position for long periods of time.
• Some travel is required.
• Must be able to occasionally lift up to 25lbs.
• Must be able to ascend and descend one flight of stairs.
• Uses workplace technology and digital tools to communicate, manage information, and perform the essential responsibilities of the role.
• Climate controlled general office settings with moderate noise level.
• Work unpredictable hours including Saturday.
• Must express or exchange ideas with colleagues, customers and vendors.

Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.