Customer Service - Manufacturing

Job Description

Job Description

Fast paced fabrication manufacturing plant in Decatur looking for superb customer service representative. Must be detail oriented, forward thinker, and positive attitude. Be able to work in a team environment as well as alone with little supervision.

YOU MUST HAVE WORKED IN PRODUCTION OR MANUFACTURING PLANT TO BE CONSIDERED FOR THIS POSITION - IF ALL YOU HAVE IS RETAIL OR FAST FOOD THIS IS NOT A POSITION FOR YOU.

QUALIFICATIONS:

• High school diploma or equivalent

• Minimum 1 year of related experience in a manufacturing environment

• Proficient in Excel, Word, or other Windows Applications

• Proficient in scanning and emailing documents

• Clear, professional communication both verbal and written

• Must have high level of interpersonal skills to oversee sensitive and confidential information

• Ability to communicate with outside sources and customers to acquire necessary information for completion of job tasks

• Ability to work within deadlines consistently and with minimal supervision

• Ability to apply judgment and discretion where appropriate

• Ability to work on multiple projects efficiently

• Willingness to make day trips to customer sites

RESPONSIBILITIES/DUTIES:

• Proactive management of customer relationships through ongoing communication
• Receives purchase orders and order releases from customers via email, fax, US mail or customer websites.
• Analyzes and identifies customer requirements
• Verifies purchase orders/releases for correct pricing, lead time and delivery
• Sends acknowledgements to customers on all purchase orders
• Generates work orders and documents needed for production.
• Maintains the production schedule and other reports as needed.
• Serves as liaison with sales, manufacturing, purchasing, engineering, and shipping personnel
• Expedites and tracks orders for customers
• Generates correspondence to secure additional customer information to resolve customer disputes
• Verifies shipment packing lists against customer purchase order
• Monitors production status and proactively notifies customers as needed
• Maintains documentation files such as customer files, quote files and purchase order files
• Provides sales with bid development packages, customer request for quotes and proposals
• Complies with quality policies and procedures defined in the Matthews Industries Quality Policy Manual (QPM) as well as other company-initiated guidelines.
• Requires continual attention to detail and extreme accuracy
• Must have working knowledge of shipping BOL ( Bill of Lading)
• Must have working knowledge of ASN - (Advanced Shipping Notice)