Community Banking Development Officer

At core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community ,  customer service , our  stability , and being  trustworthy . These values support our mission and vision, shape our culture, and provide a foundation for the future.

Offering a dynamic benefit package that includes but is not limited to:

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays Based on the Federal Reserve Calendar

If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.

Job Purpose

The Community Banking Development Officer is responsible for developing, expanding, and deepening consumer and business banking relationships through proactive outside sales, community engagement, referral generation, and consultative financial conversations. This role identifies new business opportunities, cultivates centers of influence, grows deposit relationships, and generates qualified referrals for mortgage, consumer lending, commercial lending, treasury management, and other bank partners. Serving as a visible representative of First Federal Bank throughout Duval County and the surrounding Jacksonville market, this position supports measurable Community Banking growth while delivering a consistent, client-focused experience.

Essential Functions

Business Development (65%)

• Develop and maintain a pipeline of prospective consumer and business clients through outbound calling, in-person visits, community involvement, referrals, and timely follow-up.
• Conduct consultative conversations with prospects and existing clients to identify deposit, lending, digital banking, and other financial service needs.
• Generate new deposit relationships, deepen existing client relationships, and identify qualified referral opportunities for mortgage, consumer lending, commercial lending, treasury management, wealth, and business services partners.
• Build and maintain relationships with local businesses, nonprofit organizations, civic groups, professional offices, municipalities, and other centers of influence within the assigned market.
• Represent First Federal Bank at community events, networking functions, chamber activities, business meetings, and educational opportunities to increase brand awareness and expand referral sources.
• Maintain accurate records of sales activity, referral opportunities, client follow-up, and relationship progress to support pipeline management and production goals.
• Partner with branch leadership and internal business partners to support smooth onboarding, timely follow-up, and a consistent client experience.

Branch Support (35%)

• Support branch growth objectives by identifying opportunities to deepen relationships with walk-in clients, existing account holders, and local prospects served by the branch.
• Assist with new account openings, account maintenance, client onboarding, and post-opening follow-up to promote a positive and consistent banking experience.
• Provide lobby, platform, and client service support during peak business periods, staffing needs, special campaigns, or scheduled branch events.
• Partners with branch associates to identify and route referral opportunities for consumer loans, mortgage loans, business banking, commercial lending, digital banking, treasury management, and other financial solutions.
• Support branch outreach efforts by assisting with call lists, prospect follow-up, appointment scheduling, event preparation, and post-event client communication.
• Coordinate with branch leadership, operations, eCorp Business Services, and other internal departments to support timely client issue resolution.
• Maintain awareness of branch goals, campaigns, operational priorities, and service expectations to ensure business development activities align with branch objectives.

Minimum Qualifications

• Minimum of five years of current experience in outside sales, business development, relationship management, community banking, or a related client-facing financial services role.
• Demonstrated ability to proactively solicit new business, manage a sales pipeline, conduct follow-up activity, and convert prospects into client relationships.
• Experience developing referral sources and centers of influence within local businesses, professional offices, nonprofit organizations, civic groups, and community organizations.
• Ability to identify client needs and recommend appropriate consumer banking, business banking, lending, digital banking, and treasury management solutions in partnership with internal teams.
• Strong verbal and written communication skills, including the ability to make professional presentations and communicate effectively with clients, community partners, and internal stakeholders.
• Ability to manage time effectively, prioritize outreach activity, meet follow-up commitments, and maintain strong attention to detail.
• Ability to handle multiple priorities, simultaneous tasks, and complex projects in a professional and timely manner.
• Analytical skills sufficient to evaluate client needs, identify marketplace trends, and recognize opportunities for relationship growth.
• Proficiency with standard business software applications, including Microsoft Word, Excel, PowerPoint, Outlook, and assigned sales or client relationship tracking tools.
• Ability to work collaboratively in a team environment and interact professionally with all levels of the organization, external businesses, community partners, and clients.
• Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

PREFERRED QUALIFICATIONS:

• Prior experience generating deposit growth, loan referrals, treasury management opportunities, fee income opportunities, and referrals to internal business partners.
• Experience developing and maintaining consumer and business client relationships within Duval County, the Jacksonville market, or a similar community banking market.
• Knowledge of retail banking, mortgage, consumer lending, commercial lending, treasury management, electronic banking, and business services referral processes.
• Experience representing a financial institution at community events, business functions, outreach activities, and networking opportunities.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• Ability and willingness to travel locally within the assigned market to meet with clients, prospects, referral sources, and community partners.
• Occasional overnight travel may be required based on business needs.
• Extended periods of sitting and computer-based work may be required.

COMPLIANCE RESPONSIBILITIES:

• Ensures compliance with all applicable laws, regulations, policies, and procedures, including but not limited to BSA, AML, the USA PATRIOT Act, OFAC, CIP, and financial recordkeeping requirements.

Bilingual candidates encouraged to apply

Equal Opportunity Employer / Vet / Disability

E - Verify Employer