NOC Team Lead
Virtual Vocations Inc
Leading a dedicated team of Level 1 NOC agents, the full-time remote NOC Team Lead will oversee infrastructure monitoring, conduct initial troubleshooting, and ensure effective escalation of unresolved issues while fostering a collaborative team environment. Key responsibilities Oversee the monitoring and patching of infrastructure equipment, including servers, switches, and firewalls Collaborate with the Infrastructure team to address high-priority incidents and downed devices Ensure thorough documentation for each ticket and facilitate necessary escalations Required qualifications Proven leadership capabilities in scheduling, coaching, and mentoring NOC team members Strong commitment to ITIL standards and maintaining PCI compliance Experience with Windows Server (2012, 2016, 2019) and basic networking concepts Familiarity with virtualization technologies such as VMware or Hyper-V Bachelor's degree or an equivalent combination of education and relevant experience preferred
Vacancy posted 4 days ago
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